More Web Proxy on the site http://driver.im/

research-article

Design Methodology for the UX of HRI: A Field Study of a Commercial Social Robot at an Airport

Authors:

Jonathan Vitale,

Mary-Anne Williams,

Xun WangAuthors Info & Claims

HRI '18: Proceedings of the 2018 ACM/IEEE International Conference on Human-Robot Interaction

Pages 407 - 415

https://doi.org/10.1145/3171221.3171270

Published: 26 February 2018 Publication History

Abstract

Research in robotics and human-robot interaction is becoming more and more mature. Additionally, more affordable social robots are being released commercially. Thus, industry is currently demanding ideas for viable commercial applications to situate social robots in public spaces and enhance customers experience. However, present literature in human-robot interaction does not provide a clear set of guidelines and a methodology to (i) identify commercial applications for robotic platforms able to position the users» needs at the centre of the discussion and (ii) ensure the creation of a positive user experience. With this paper we propose to fill this gap by providing a methodology for the design of robotic applications including these desired features, suitable for integration by researchers, industry, business and government organisations. As we will show in this paper, we successfully employed this methodology for an exploratory field study involving the trial implementation of a commercially available, social humanoid robot at an airport.

References

[1]

Pekka Abrahamsson, Outi Salo, Jussi Ronkainen, and Juhani Warsta. 2002. Agile software development methods: Review and analysis. VTT publications 478 (2002).

[2]

Lauralee Alben. 1996. Quality of experience: defining the criteria for effective interaction design. interactions, Vol. 3, 3 (1996), 11--15.

Digital Library

[3]

Beatrice Alenljung, Rebecca Andreasson, Erik A. Billing, Jessica Lindblom, and Robert Lowe. 2017. User Experience of Conveying Emotions by Touch. In IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) Lisbon, Portugal, Aug 28-Sept 1, 2017. IEEE, 1240--1247.

[4]

Shiri Azenkot, Catherine Feng, and Maya Cakmak. 2016. Enabling building service robots to guide blind people a participatory design approach Human-Robot Interaction (HRI), 2016 11th ACM/IEEE International Conference on. IEEE, 3--10.

Digital Library

[5]

Paul Baxter, James Kennedy, Emmanuel Senft, Severin Lemaignan, and Tony Belpaeme. 2016. From characterising three years of HRI to methodology and reporting recommendations Human-Robot Interaction (HRI), 2016 11th ACM/IEEE International Conference on. IEEE, 391--398.

Digital Library

[6]

Niklas Beuter, Thorsten Spexard, Ingo Lutkebohle, Julia Peltason, and Franz Kummert. 2008. Where is this?-gesture based multimodal interaction with an anthropomorphic robot Humanoid Robots, 2008. Humanoids 2008. 8th IEEE-RAS International Conference on. IEEE, 585--591.

[7]

Tim Brown. 2009. Change by design. Collins Business.

[8]

Maartje de Graaf and Somaya Ben Allouch. 2014. Expectation setting and personality attribution in hri Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction. ACM, 144--145.

Digital Library

[9]

Maartje M.A. de Graaf and Somaya Ben Allouch. 2013. Exploring influencing variables for the acceptance of social robots. Robotics and Autonomous Systems Vol. 61, 12 (2013), 1476 -- 1486. 1007/978--3--319--70022--9_50

Digital Library

[10]

Katja Tschimmel. 2012. Design Thinking as an effective Toolkit for Innovation ISPIM Conference Proceedings. The International Society for Professional Innovation Management (ISPIM), 1.

[11]

Jonathan Vitale, Meg Tonkin, Sarita Herse, Suman Ojha, Jesse Clark, Mary-Anne Williams, Xun Wang, and William Judge. 2018. Be More Transparent and Users Will Like You: A Robot Privacy and User Experience Design Experiment. In Proceedings of 2018 ACM/IEEE International Conference on Human Robot Interaction, Chicago, IL, USA, March 5--8, 2018.

Digital Library

[12]

Jonathan Vitale, Meg Tonkin, Xun Wang, Suman Ojha, Mary-Anne Williams, and William Judge. 2017. Privacy by Design in Machine Learning Data Collection: A User Experience Experimentation Symposium on Designing the User Experience of Machine Learning Systems. AAAI Spring Symposia 2017.

[13]

Michael L. Walters, Dag S. Syrdal, Kerstin Dautenhahn, René Te Boekhorst, and Kheng Lee Koay. 2008. Avoiding the uncanny valley: robot appearance, personality and consistency of behavior in an attention-seeking home scenario for a robot companion. Autonomous Robots, Vol. 24, 2 (2008), 159--178.

Digital Library

[14]

Astrid Weiss, Regina Bernhaupt, and Manfred Tscheligi. 2011. The USUS evaluation framework for user-centered HRI. New Frontiers in Human-Robot Interaction Vol. 2 (2011), 89--110.

[15]

Astrid Weiss, Regina Bernhaupt, Manfred Tscheligi, and Eiichi Yoshida. 2009. Addressing user experience and societal impact in a user study with a humanoid robot AISB2009: Proceedings of the Symposium on New Frontiers in Human-Robot Interaction (Edinburgh, 8--9 April 2009), SSAISB. 150--157.

[16]

Sarah Woods, Kerstin Dautenhahn, and Christina Kaouri. 2005. Is someone watching me--consideration of social facilitation effects in human-robot interaction experiments. In Computational Intelligence in Robotics and Automation, 2005. CIRA 2005. Proceedings. 2005 IEEE International Symposium on. IEEE, 53--60.

Cited By

Pimminger SKurschl WSchönböck JSlabihoud RFroschauer RZwettler G(2024)Towards a User-Centered Design Approach for the Development of Social Assistive Robots in Office EnvironmentsProceedings of the 17th International Conference on PErvasive Technologies Related to Assistive Environments10.1145/3652037.3652073(45-54)Online publication date: 26-Jun-2024
https://dl.acm.org/doi/10.1145/3652037.3652073
Koike ACagiltay BMutlu B(2024)Tangible Scenography as a Holistic Design Method for Human-Robot InteractionProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661530(459-475)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661530
Ogawa NBaba JNakanishi J(2024)Investigating Effect of Altered Auditory Feedback on Self-Representation, Subjective Operator Experience, and Task Performance in Teleoperation of a Social RobotProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642561(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642561
Show More Cited By

Index Terms

Design Methodology for the UX of HRI: A Field Study of a Commercial Social Robot at an Airport

Recommendations

Designing Social Robots for Learning: HRI Participatory Design Workshop
Innovative Technologies and Learning
Abstract
With the emergence of affordable and open-source AI social robots in education, it is essential to involve the end-users—students—in the development process. To address this, we conducted a pilot participatory design workshop to explore university ...
IVO Robot: A New Social Robot for Human-Robot Collaboration
HRI '22: Proceedings of the 2022 ACM/IEEE International Conference on Human-Robot Interaction

We present a new social robot named IVO, a robot capable of collaborating with humans and solving different tasks. The robot is intended to cooperate and work with humans in a useful and socially acceptable manner to serve as a research platform for long-...
A survey on the design and evolution of social robots — Past, present and future
Abstract
Despite the relatively young age of Human–Robot Interaction (HRI) as a field, there is a large volume of research on advances in robot hardware, software and behavior. The goal of this article is to survey trends in social robot design,...
Highlights
- Analyzed over 9000 research papers and examined 344 social robots from literature in great detail.

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences

HRI '18: Proceedings of the 2018 ACM/IEEE International Conference on Human-Robot Interaction

February 2018

468 pages

ISBN:9781450349536

DOI:10.1145/3171221

General Chairs:
Takayuki Kanda
ATR, Japan
,
Selma Ŝabanović
Indiana University Bloomington, USA
,
Program Chairs:
Guy Hoffman
Cornell University, USA
,
Adriana Tapus
ENSTA-ParisTech, France

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Sponsors

SIGAI: ACM Special Interest Group on Artificial Intelligence
SIGCHI: ACM Special Interest Group on Computer-Human Interaction
IEEE-RAS: Robotics and Automation

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 26 February 2018

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Funding Sources

Australian Research Council

Conference

HRI '18

Sponsor:

SIGAI
SIGCHI
IEEE-RAS

HRI '18: ACM/IEEE International Conference on Human-Robot Interaction

March 5 - 8, 2018

IL, Chicago, USA

Acceptance Rates

HRI '18 Paper Acceptance Rate 49 of 206 submissions, 24%;

Overall Acceptance Rate 268 of 1,124 submissions, 24%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

60
Total Citations
View Citations
1,671
Total Downloads

Downloads (Last 12 months)175
Downloads (Last 6 weeks)16

Reflects downloads up to 18 Jan 2025

Other Metrics

View Author Metrics

Citations

Cited By

Pimminger SKurschl WSchönböck JSlabihoud RFroschauer RZwettler G(2024)Towards a User-Centered Design Approach for the Development of Social Assistive Robots in Office EnvironmentsProceedings of the 17th International Conference on PErvasive Technologies Related to Assistive Environments10.1145/3652037.3652073(45-54)Online publication date: 26-Jun-2024
https://dl.acm.org/doi/10.1145/3652037.3652073
Koike ACagiltay BMutlu B(2024)Tangible Scenography as a Holistic Design Method for Human-Robot InteractionProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661530(459-475)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661530
Ogawa NBaba JNakanishi J(2024)Investigating Effect of Altered Auditory Feedback on Self-Representation, Subjective Operator Experience, and Task Performance in Teleoperation of a Social RobotProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642561(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642561
Pelikan HReeves SCantarutti MGrollman DBroadbent EJu WSoh HWilliams T(2024)Encountering Autonomous Robots on Public StreetsProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634936(561-571)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610977.3634936
Hu MWu YGuo YWu YShi CXu LLiu R(2024)Accessibility-Aware Reinforcement Learning for Inclusive Robotic Navigation2024 33rd IEEE International Conference on Robot and Human Interactive Communication (ROMAN)10.1109/RO-MAN60168.2024.10731219(652-658)Online publication date: 26-Aug-2024
https://doi.org/10.1109/RO-MAN60168.2024.10731219
Uchida TKameo NIshiguro H(2024)Improving the closing sequences of interaction between human and robot through conversation analysisScientific Reports10.1038/s41598-024-81353-714:1Online publication date: 28-Nov-2024
https://doi.org/10.1038/s41598-024-81353-7
Meyerson HOlikkal PPei DVinjamuri R(2023)Introductory Chapter: Human-Robot Interaction – Advances and ApplicationsHuman-Robot Interaction - Perspectives and Applications10.5772/intechopen.109343Online publication date: 10-May-2023
https://doi.org/10.5772/intechopen.109343
Corrales-Paredes ASanz DTerrón-López MEgido-García V(2023)User Experience Design for Social Robots: A Case Study in Integrating EmbodimentSensors10.3390/s2311527423:11(5274)Online publication date: 1-Jun-2023
https://doi.org/10.3390/s23115274
Okada YKimoto MIio TShimohara KShiomi M(2023)Two is better than one: Apologies from two robots are preferredPLOS ONE10.1371/journal.pone.028160418:2(e0281604)Online publication date: 22-Feb-2023
https://doi.org/10.1371/journal.pone.0281604
Byun MDong J(2023)Approaches to Usability Improvement of Teaching for the Collaborative Robot2023 IEEE International Conference on Software Services Engineering (SSE)10.1109/SSE60056.2023.00046(1-5)Online publication date: Jul-2023
https://doi.org/10.1109/SSE60056.2023.00046
Show More Cited By

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents