Scheduling to Patients' Appointment Queue with Endogenous No-Shows
Authors: 
Minshan Song, Yulin ZhangAuthors Info & Claims
Pages 57 - 61
Abstract
Appointment scheduling has been considered widely in healthcare management. Multi-source of variability makes it challenging to determine the optimal appointment schedules. It is assumed that the probability that a patient behaves not show up is nondecreasing with respect to the system's backlog. An optimal schedule of appointment under queuing system with state dependent no-show rate is considered. Furthermore, we compare the impact of this kind of no-show behavior on the optimal schedule. We conclude that although the expected waiting time for each patient under state dependent no-show scenario is not much higher than the scenario when all patients show up, the state dependent no-show behavior will significant increases the overall cost.
References
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Strunk, Bradley C., and Peter J. Cunningham, Treading water: Americans' access to needed medical care, 1997-2001, pp. 1--6.
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Bailey, Norman TJ, "A study of queues and appointment systems in hospital out-patient departments, with special reference to waiting-times," Journal of the Royal Statistical Society. Series B (Methodological), vol. 14, no. 2, pp. 185--199, Jan. 1952
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Mercer, A, "A queueing problem in which the arrival times of the customers are scheduled," Journal of the Royal Statistical Society. Series B (Methodological), vol. 22, no. 1, pp. 108--113, Feb. 1959.
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Index Terms
- Scheduling to Patients' Appointment Queue with Endogenous No-Shows
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Published In
August 2017
107 pages
ISBN:9781450353519
DOI:10.1145/3133811
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- Waseda University: Waseda University
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Association for Computing Machinery
New York, NY, United States
Publication History
Published: 17 August 2017
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- Refereed limited
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ICIBE 2017
ICIBE 2017: 2017 3rd International Conference on Industrial and Business Engineering
August 17 - 19, 2017
Sapporo, Japan
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