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User Experiences When Testing a Messaging App for Communication Between Individuals who are Hearing and Deaf or Hard of Hearing

Authors:

Lisa B. Elliot,

Michael Stinson,

Syed Ahmed,

Donna EastonAuthors Info & Claims

ASSETS '17: Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility

Pages 405 - 406

https://doi.org/10.1145/3132525.3134798

Published: 19 October 2017 Publication History

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Abstract

This study investigated user experiences of participants testing a prototype messaging app with automatic speech recognition (ASR). Twelve pairs of participants, where one individual was deaf or hard-of-hearing (DHH), and the other one was hearing used the app, with the hearing individual using speech and ASR and the DHH one using typing. Participants completed a standardized decision making task to test the app. Regardless of hearing status of the participants or the type of device used, participants were generally satisfied with the app. These findings indicate that ASR has potential to facilitate communication between DHH and hearing individuals in small groups and that the technology merits further investigation.

References

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Punch, R., Hyde, M., and Power, D. 2007. Career and Workplace Experiences of Australian University Graduates who are Deaf or Hard of Hearing. Journal of deaf studies and deaf education 12, 4 (2007), 504-517

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Stinson, M., and Buckley, G. (Eds.) 2013. Taking the risk: Acquiring and living with a cochlear implant. Rochester, NY. RIT Press.

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[4]

Elliot, L., Stinson, M., Mallory, J., and Huenerfauth, M. 2016. Deaf and Hard of Hearing Individuals' Perceptions of Communication with Hearing Colleagues in Small Groups. In: Proceedings of the 18th Annual International Conference on Computers and Accessibility (ASSETS16), ACM, New York, NY, USA, 271-272.

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Cited By

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Kim HHwang HGwak SYoon JPark K(2024)Improving communication and promoting social inclusion for hearing-impaired users: Usability evaluation and design recommendations for assistive mobile applicationsPLOS ONE10.1371/journal.pone.030572619:7(e0305726)Online publication date: 17-Jul-2024
https://doi.org/10.1371/journal.pone.0305726
Gunupudi LBandukda MBarbareschi GBhatnagar TSingh AMishra SPrakash AHolloway C(2024)Scaffolding Digital Literacy Through Digital Skills Training for Disabled People in the Global SouthProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675666(1-14)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675666
Davis JWang HChilana PYang X(2023)"It's Not an Issue of Malice, but of Ignorance"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36109017:3(1-31)Online publication date: 27-Sep-2023
https://dl.acm.org/doi/10.1145/3610901
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Index Terms

User Experiences When Testing a Messaging App for Communication Between Individuals who are Hearing and Deaf or Hard of Hearing
1. Human-centered computing

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Information & Contributors

Information

Published In

ASSETS '17: Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility

October 2017

450 pages

ISBN:9781450349260

DOI:10.1145/3132525

General Chair:
Amy Hurst
University of Maryland, Baltimore County, USA
,
Program Chairs:
Leah Findlater
University of Washington, USA
,
Meredith Ringel Morris
Microsoft Research, USA

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 19 October 2017

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Poster

Funding Sources

National Technical Institute for the Deaf

Conference

ASSETS '17

Sponsor:

SIGACCESS

ASSETS '17: The 19th International ACM SIGACCESS Conference on Computers and Accessibility

October 20 - November 1, 2017

Maryland, Baltimore, USA

Acceptance Rates

ASSETS '17 Paper Acceptance Rate 28 of 126 submissions, 22%;

Overall Acceptance Rate 436 of 1,556 submissions, 28%

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Citations

Cited By

View all

Kim HHwang HGwak SYoon JPark K(2024)Improving communication and promoting social inclusion for hearing-impaired users: Usability evaluation and design recommendations for assistive mobile applicationsPLOS ONE10.1371/journal.pone.030572619:7(e0305726)Online publication date: 17-Jul-2024
https://doi.org/10.1371/journal.pone.0305726
Gunupudi LBandukda MBarbareschi GBhatnagar TSingh AMishra SPrakash AHolloway C(2024)Scaffolding Digital Literacy Through Digital Skills Training for Disabled People in the Global SouthProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675666(1-14)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675666
Davis JWang HChilana PYang X(2023)"It's Not an Issue of Malice, but of Ignorance"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36109017:3(1-31)Online publication date: 27-Sep-2023
https://dl.acm.org/doi/10.1145/3610901
McDonnell E(2023)Understanding Social and Environmental Factors to Enable Collective Access Approaches to the Design of Captioning TechnologyACM SIGACCESS Accessibility and Computing10.1145/3584732.3584735(1-1)Online publication date: 15-Feb-2023
https://dl.acm.org/doi/10.1145/3584732.3584735
McDonnell EMoon SJiang LGoodman SKushalnagar RFroehlich JFindlater L(2023)“Easier or Harder, Depending on Who the Hearing Person Is”: Codesigning Videoconferencing Tools for Small Groups with Mixed Hearing StatusProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580809(1-15)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580809
McDonnell E(2022)Understanding Social and Environmental Factors to Enable Collective Access Approaches to the Design of Captioning TechnologyProceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3517428.3550417(1-8)Online publication date: 23-Oct-2022
https://dl.acm.org/doi/10.1145/3517428.3550417
Seita MLee SAndrew SShinohara KHuenerfauth M(2022)Remotely Co-Designing Features for Communication Applications using Automatic Captioning with Deaf and Hearing PairsProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501843(1-13)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501843
Das DØsterlund CSemaan B(2021)"Jol" or "Pani"?: How Does Governance Shape a Platform's Identity?Proceedings of the ACM on Human-Computer Interaction10.1145/34798605:CSCW2(1-25)Online publication date: 18-Oct-2021
https://dl.acm.org/doi/10.1145/3479860
Razi AKim SAlsoubai AStringhini GSolorio TDe Choudhury MWisniewski P(2021)A Human-Centered Systematic Literature Review of the Computational Approaches for Online Sexual Risk DetectionProceedings of the ACM on Human-Computer Interaction10.1145/34796095:CSCW2(1-38)Online publication date: 18-Oct-2021
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McDonnell ELiu PGoodman SKushalnagar RFroehlich JFindlater L(2021)Social, Environmental, and Technical: Factors at Play in the Current Use and Future Design of Small-Group CaptioningProceedings of the ACM on Human-Computer Interaction10.1145/34795785:CSCW2(1-25)Online publication date: 18-Oct-2021
https://dl.acm.org/doi/10.1145/3479578
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Deaf Individuals' Views on Speaking Behaviors of Hearing Peers when Using an Automatic Captioning App

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