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research-article

Does an Animation Character Robot Increase Sales?

Authors:

Masahiro Shiomi,

Norihiro HagitaAuthors Info & Claims

HAI '17: Proceedings of the 5th International Conference on Human Agent Interaction

Pages 479 - 482

https://doi.org/10.1145/3125739.3132596

Published: 27 October 2017 Publication History

Abstract

This paper investigates whether a network robot salesclerk system increases sales in real shopping contexts. Our robot system, which consists of an autonomous virtual agent and a semi-autonomous physical agent, enables customers to interact with the virtual agents on their smartphones and reserve special character merchandise. Moreover, their virtual agent is transferred to the physical agent at the shop to physically distribute the reserved merchandise to customers. Through such cyber-physical interaction, we provided rich shopping experiences to customers to increase sales. We collaborated with an animation company, Production I.G Inc., and employed an animation character named Tachikoma from the Ghost in the Shell:Stand Alone Complex (a.k.a S.A.C. seriese) universe to design the appearance and the characteristics of both agents. We conducted field trials to investigate whether the developed system contributed to sales related to the animation merchandise of Ghost in the Shell, and the results showed our system's effectiveness.

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Cited By

IWAMOTO TNISHIMOTO K(2023)How Does Each Component of Information in Emotion Expression by a Self-Recommendation Robot for Promoting a Product Affect Emotion Recognition?商品販促を目的とする自己推薦ロボットの感情表現を構成する各要素情報が感情認識に与える影響Transactions of Japan Society of Kansei Engineering10.5057/jjske.TJSKE-D-22-0003922:2(85-94)Online publication date: 2023
https://doi.org/10.5057/jjske.TJSKE-D-22-00039
Kawamoto MShuzo MMaeda E(2023)Improving user's sense of participation in robot-driven dialogueAdvanced Robotics10.1080/01691864.2023.229410538:4(211-225)Online publication date: 21-Dec-2023
https://doi.org/10.1080/01691864.2023.2294105
Iwamoto TBaba JNakanishi JHyodo KYoshikawa YIshiguro H(2022)Playful Recommendation: Sales Promotion That Robots Stimulate Pleasant Feelings Instead of Product ExplanationIEEE Robotics and Automation Letters10.1109/LRA.2022.31891497:4(11815-11822)Online publication date: Oct-2022
https://doi.org/10.1109/LRA.2022.3189149
Show More Cited By

Index Terms

Does an Animation Character Robot Increase Sales?
1. Computer systems organization
  1. Embedded and cyber-physical systems
    1. Robotics
2. Computing methodologies
  1. Artificial intelligence
    1. Control methods
      1. Robotic planning
    2. Planning and scheduling
      1. Robotic planning

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Information & Contributors

Information

Published In

cover image ACM Conferences

HAI '17: Proceedings of the 5th International Conference on Human Agent Interaction

October 2017

550 pages

ISBN:9781450351133

DOI:10.1145/3125739

General Chairs:
Britta Wrede
Bielefeld University, Germany
,
Yukie Nagai
Osaka University, Japan
,
Program Chairs:
Takanori Komatsu
Meiji University, Japan
,
Marc Hanheide
University of Lincoln, UK
,
Lorenzo Natale
Italian Institute of Technology, Italy

Copyright © 2017 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 October 2017

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JSPS KAKENHI

Conference

HAI '17

Sponsor:

SIGCHI

HAI '17: The Fifth International Conference on Human-Agent Interaction

October 17 - 20, 2017

Bielefeld, Germany

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Overall Acceptance Rate 121 of 404 submissions, 30%

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Cited By

IWAMOTO TNISHIMOTO K(2023)How Does Each Component of Information in Emotion Expression by a Self-Recommendation Robot for Promoting a Product Affect Emotion Recognition?商品販促を目的とする自己推薦ロボットの感情表現を構成する各要素情報が感情認識に与える影響Transactions of Japan Society of Kansei Engineering10.5057/jjske.TJSKE-D-22-0003922:2(85-94)Online publication date: 2023
https://doi.org/10.5057/jjske.TJSKE-D-22-00039
Kawamoto MShuzo MMaeda E(2023)Improving user's sense of participation in robot-driven dialogueAdvanced Robotics10.1080/01691864.2023.229410538:4(211-225)Online publication date: 21-Dec-2023
https://doi.org/10.1080/01691864.2023.2294105
Iwamoto TBaba JNakanishi JHyodo KYoshikawa YIshiguro H(2022)Playful Recommendation: Sales Promotion That Robots Stimulate Pleasant Feelings Instead of Product ExplanationIEEE Robotics and Automation Letters10.1109/LRA.2022.31891497:4(11815-11822)Online publication date: Oct-2022
https://doi.org/10.1109/LRA.2022.3189149
Kostrzewski MNowak W(2022)Karakuri Solutions and Industry 4.0Handbook of Smart Materials, Technologies, and Devices10.1007/978-3-030-84205-5_124(69-97)Online publication date: 10-Nov-2022
https://doi.org/10.1007/978-3-030-84205-5_124
Viegas CAlikhani M(2021)Towards Designing Enthusiastic AI AgentsProceedings of the 21st ACM International Conference on Intelligent Virtual Agents10.1145/3472306.3478366(203-205)Online publication date: 14-Sep-2021
https://dl.acm.org/doi/10.1145/3472306.3478366
Nakata YYagi SYu SWang YIse NNakamura YIshiguro H(2021)Development of ‘ibuki’ an electrically actuated childlike android with mobility and its potential in the future societyRobotica10.1017/S0263574721000898(1-18)Online publication date: 23-Jul-2021
https://doi.org/10.1017/S0263574721000898
Yang PAl-Sada MChiu CKuo KTomo TSuzuki KYalta NShu KOgata T(2020)HATSUKI : An anime character like robot figure platform with anime-style expressions and imitation learning based action generation2020 29th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)10.1109/RO-MAN47096.2020.9223558(384-391)Online publication date: Aug-2020
https://doi.org/10.1109/RO-MAN47096.2020.9223558
Arai HKimoto MIio TShimohara KMatsumura RShiomi M(2019)How Can Robot's Gaze Ratio and Body Direction Show an Awareness of Priority to the People with whom it is Interacting?IEEE Robotics and Automation Letters10.1109/LRA.2019.2929992(1-1)Online publication date: 2019
https://doi.org/10.1109/LRA.2019.2929992

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