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The Impact of Process and IT Modularity for Mutual Understanding among Business and IT

Published: 21 June 2017 Publication History

Abstract

Due to an increasing degree of business specialization, business systems nowadays can be very complex. Often, complex systems need to be managed by more than a handful of people from the business unit. To handle the extensive amount of information in a complex business system, the system needs to be supported by an appropriate IT system. However, for the IT unit it can be a challenging task to implement appropriate IT system in complex business environment. In our research, we argue that mutual understanding among business and IT plays a critical role in the successful management of the business system. To achieve a mutual understanding, the complexity needs to be reduced by a modularization of the system. In our empirical study, based on 119 survey results, we found that process modularity only in combination with an IT architecture which matches the modular structure enables a profound mutual understanding. While modular business processes enable mutual understanding of the business strategy, an IT architecture which match the modular process facilitates mutual understanding of the business process.

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    cover image ACM Conferences
    SIGMIS-CPR '17: Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research
    June 2017
    220 pages
    ISBN:9781450350372
    DOI:10.1145/3084381
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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    Published: 21 June 2017

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    1. modularity
    2. shared understanding

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