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BubbleCam: Engaging Privacy in Remote Sighted Assistance

Authors:

Syed Masum Billah,

John M. CarrollAuthors Info & Claims

CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems

Article No.: 48, Pages 1 - 16

https://doi.org/10.1145/3613904.3642030

Published: 11 May 2024 Publication History

Abstract

Remote sighted assistance (RSA) offers prosthetic support to people with visual impairments (PVI) through image- or video-based conversations with remote sighted assistants. While useful, RSA services introduce privacy concerns, as PVI may reveal private visual content inadvertently. Solutions have emerged to address these concerns on image-based asynchronous RSA, but exploration into solutions for video-based synchronous RSA remains limited. In this study, we developed BubbleCam, a high-fidelity prototype allowing PVI to conceal objects beyond a certain distance during RSA, granting them privacy control. Through an exploratory field study with 24 participants, we found that 22 appreciated the privacy enhancements offered by BubbleCam. The users gained autonomy, reducing embarrassment by concealing private items, messy areas, or bystanders, while assistants could avoid irrelevant content. Importantly, BubbleCam maintained RSA’s primary function without compromising privacy. Our study highlighted a cooperative approach to privacy preservation, transitioning the traditionally individual task of maintaining privacy into an interactive, engaging privacy preserving experience.

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Cited By

Zhang HFalletta NXie JYu RLee SBillah SCarroll J(2025)Enhancing the Travel Experience for People with Visual Impairments through Multimodal Interaction: NaviGPT, A Real-Time AI-Driven Mobile Navigation SystemCompanion Proceedings of the 2025 ACM International Conference on Supporting Group Work10.1145/3688828.3699636(29-35)Online publication date: 12-Jan-2025
https://dl.acm.org/doi/10.1145/3688828.3699636
Yu RLee SXie JBillah SCarroll J(2024)Human–AI Collaboration for Remote Sighted Assistance: Perspectives from the LLM EraFuture Internet10.3390/fi1607025416:7(254)Online publication date: 18-Jul-2024
https://doi.org/10.3390/fi16070254
Hong JKacorri H(2024)Understanding How Blind Users Handle Object Recognition Errors: Strategies and ChallengesProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675635(1-15)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675635
Show More Cited By

Index Terms

BubbleCam: Engaging Privacy in Remote Sighted Assistance
1. Human-centered computing
  1. Accessibility
  2. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. Field studies
      2. Usability testing
    2. Interaction techniques
2. Social and professional topics
  1. Professional topics
    1. Computing profession
      1. Assistive technologies
  2. User characteristics
    1. People with disabilities

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cover image ACM Conferences

CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems

May 2024

18961 pages

ISBN:9798400703300

DOI:10.1145/3613904

Editors:
Florian Floyd Mueller
Monash University
,
Penny Kyburz
The Australian National University
,
Julie R. Williamson
University of Glasgow
,
Corina Sas
Lancaster University
,
Max L. Wilson
University of Nottingham
,
Phoebe Toups Dugas
Monash University/New Mexico State University
,
Irina Shklovski
University of Copenhagen

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Cited By

Zhang HFalletta NXie JYu RLee SBillah SCarroll J(2025)Enhancing the Travel Experience for People with Visual Impairments through Multimodal Interaction: NaviGPT, A Real-Time AI-Driven Mobile Navigation SystemCompanion Proceedings of the 2025 ACM International Conference on Supporting Group Work10.1145/3688828.3699636(29-35)Online publication date: 12-Jan-2025
https://dl.acm.org/doi/10.1145/3688828.3699636
Yu RLee SXie JBillah SCarroll J(2024)Human–AI Collaboration for Remote Sighted Assistance: Perspectives from the LLM EraFuture Internet10.3390/fi1607025416:7(254)Online publication date: 18-Jul-2024
https://doi.org/10.3390/fi16070254
Hong JKacorri H(2024)Understanding How Blind Users Handle Object Recognition Errors: Strategies and ChallengesProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675635(1-15)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675635
Kamikubo RZamiri Zeraati FLee KKacorri H(2024)AccessShare: Co-designing Data Access and Sharing with Blind PeopleProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675612(1-16)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675612

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