Towards an Evaluation Plan for Integrated Public Service (IPS) Provision
Authors: 
Eleni Panopoulou, Efthimios Tambouris, Alexandros Gerontas, Konstantinos TarabanisAuthors Info & Claims
Pages 566 - 569
Abstract
Public Authorities increasingly provide Integrated Public Services (IPS) using co-creation approaches and new technologies. To further support public authorities, the European Union is funding, within the Horizon 2020 (H2020) Programme, the inGov project aiming to advance work on IPS and public service co-creation by employing new technologies, particularly mobile and chatbots. The project results will be deployed and evaluated by public authorities in four EU Member States and these results need to be properly evaluated. The aim of this paper is to present the evaluation strategy and methods to be used for evaluating the results of inGov project. More specifically, three iterations of pilot implementations are planned with each one following a cycle of Plan – Implement – Analyse actions. Overall, three types of evaluators will be involved in inGov evaluations: pilot partners; pilot stakeholders, i.e. public employees, citizens, businesses, NGOs; and domain experts. Six evaluation dimensions will be pursued to cover all project's results, which are technical, organizational and policy-related.
References
[1]
Efthimios Tambouris and Konstantinos Tarabanis. 2021. Inclusive Governance Models and ICT Tools for Integrated Public Service Co-Creation and Provision: The inGov project. 22nd Annual International Conference on Digital Government Research (dg.o 2021), pp. 538-539
[2]
European Commission. 2013. Core Public Service Vocabulary (CPSV), available at: https://joinup.ec.europa.eu/solution/core-public-service-vocabulary
[3]
Alexandros Gerontas, Dimitris Zeginis, Rafail Promikyridis, Marin Androš, Efthimios Tambouris, Vibor Cipan, and Konstantinos Tarabanis. 2022. Enhancing Core Public Service Vocabulary to Enable Public Service Personalization. Information 13, 5: 225. https://doi.org/10.3390/info13050225
[4]
European Commission. 2017. New European Interoperability Framework Promoting seamless services and data flows for European public administrations, available at: https://ec.europa.eu/isa2/sites/isa/files/eif_brochure_final.pdf.
[5]
European Commission. 2020. European Interoperability Architecture (EIRA) v3.1.0.
Index Terms
- Towards an Evaluation Plan for Integrated Public Service (IPS) Provision
Recommendations
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Towards Co-creating Getting a Transport Card Integrated Public Service
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Published In
October 2022
623 pages
ISBN:9781450396356
DOI:10.1145/3560107
Copyright © 2022 ACM.
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Association for Computing Machinery
New York, NY, United States
Publication History
Published: 18 November 2022
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- Short-paper
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- Refereed limited
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ICEGOV 2022
ICEGOV 2022: 15th International Conference on Theory and Practice of Electronic Governance
October 4 - 7, 2022
Guimarães, Portugal
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Overall Acceptance Rate 350 of 865 submissions, 40%
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