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When Does it Become Harassment?: An Investigation of Online Criticism and Calling Out in Twitter

Authors:

Jeong-woo JangAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 6, Issue CSCW2

Article No.: 474, Pages 1 - 32

https://doi.org/10.1145/3555575

Published: 11 November 2022 Publication History

Abstract

Calling out, a phenomenon where people publicly broadcast their critiques of someone to a larger audience using, has become increasingly common on social media. However, there has been concerns that it could develop into harassment, deteriorating the quality of public discourse by over-punishing individuals for minor transgressions. To investigate this phenomenon, we interviewed 32 Twitter users who had been called out, had called out, or had witnessed a calling out on Twitter. We found that a key determining factor that distinguishes criticism from harassment was the callee's ability to respond to or engage with the criticism, and that different stakeholders hold different perspectives toward how online harassment is defined. We also discovered that the distinction between callers and callees was not absolute, and that there was high interchangeability of roles both within and across events. Through these findings, we discuss design implications for the platform in promoting healthy discourse while preventing toxic behavior on social media.

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Index Terms

When Does it Become Harassment?: An Investigation of Online Criticism and Calling Out in Twitter
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
2. Information systems
  1. Information systems applications
    1. Collaborative and social computing systems and tools
      1. Social networking sites
  2. World Wide Web
    1. Web applications
      1. Social networks

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Published In

cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 6, Issue CSCW2

CSCW

November 2022

8205 pages

EISSN:2573-0142

DOI:10.1145/3571154

Editor:
Jeff Nichols
Google

Issue’s Table of Contents

Copyright © 2022 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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New York, NY, United States

Publication History

Published: 11 November 2022

Published in PACMHCI Volume 6, Issue CSCW2

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Ministry of Science and ICT, South Korea

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Cited By

Kim HLee JJang JKim J(2024)ReSPect: Enabling Active and Scalable Responses to Networked Online HarassmentProceedings of the ACM on Human-Computer Interaction10.1145/36373948:CSCW1(1-30)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637394
Guo QShi CYin ZLiu CMa X(2023)Exploring the Effects of Event-induced Sudden Influx of Newcomers to Online Pop Music Fandom Communities: Content, Interaction, and EngagementProceedings of the ACM on Human-Computer Interaction10.1145/36100637:CSCW2(1-24)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610063
Campbell JÇerçi SCecchinato M(2023)ADHD and Knowledge Work: Exploring Strategies, Challenges and Opportunities for AIDesign for Equality and Justice10.1007/978-3-031-61688-4_10(115-123)Online publication date: 28-Aug-2023
https://dl.acm.org/doi/10.1007/978-3-031-61688-4_10

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