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Ubiquitous Work Assistant: Synchronizing a Stationary and a Wearable Conversational Agent to Assist Knowledge Work

Authors:

Shashank Ahire,

Benjamin SimonAuthors Info & Claims

CHIWORK '22: Proceedings of the 1st Annual Meeting of the Symposium on Human-Computer Interaction for Work

Article No.: 3, Pages 1 - 9

https://doi.org/10.1145/3533406.3533420

Published: 08 June 2022 Publication History

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Abstract

Recent research in Human-Computer Interaction for work has shown that conversational agents (CA) are beneficial for supporting focused work and well-being while at work. Knowledge workers struggle in maintaining focus, work schedule, and well-being. Typically, they rely on multiple tools and services for work productivity, scheduling tasks, and reminding breaks. With the goal of tackling these problems, we propose the concept of a ubiquitous work assistant (UWA), which consists of two components: a stationary CA (S-CA) and a wearable CA (W-CA). S-CA is meant to be placed on user’s work desk while W-CA is fixed on the user’s wrist. The UWA interface is distributed between S-CA and W-CA. We initiated our study by conducting semi-structured interviews with knowledge workers (N = 14). We identified their expectations from conversational agents (CAs) that would assist them in their daily work life. From the interview findings, we developed an UWA prototype that could assist users by briefing their daily schedule, monitoring their schedule, and reminding breaks. We conducted a lab study simulating a home-office environment. The findings of the study show that the knowledge workers see potential in the UWA system. Further, we discuss implications of distributed user interface (DUI) for UWA design.

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Cited By

Ahire SOthman SRohs M(2024)Dual-Mode Interventions: Giving Agency to Knowledge Workers in Proactive Health InterventionsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665578(1-7)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665578
Ahire SSimon BRohs M(2024)WorkFit: Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge WorkersProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665561(1-14)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665561
Aggarwal DKhot RYi JCiolfi LHogan TDöring TJenkins Tvan Dijk JHuron SLi ZCoyle DSigner B(2024)Zenscape: Encouraging Microbreaks from Screen-based Work through a Tangible SystemProceedings of the Eighteenth International Conference on Tangible, Embedded, and Embodied Interaction10.1145/3623509.3633368(1-17)Online publication date: 11-Feb-2024
https://dl.acm.org/doi/10.1145/3623509.3633368
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Ubiquitous Work Assistant: Synchronizing a Stationary and a Wearable Conversational Agent to Assist Knowledge Work
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CHIWORK '22: Proceedings of the 1st Annual Meeting of the Symposium on Human-Computer Interaction for Work

June 2022

215 pages

ISBN:9781450396554

DOI:10.1145/3533406

Copyright © 2022 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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Association for Computing Machinery

New York, NY, United States

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Published: 08 June 2022

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CHIWORK 2022: 2022 Symposium on Human-Computer Interaction for Work

June 8 - 9, 2022

NH, Durham, USA

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Cited By

Ahire SOthman SRohs M(2024)Dual-Mode Interventions: Giving Agency to Knowledge Workers in Proactive Health InterventionsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665578(1-7)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665578
Ahire SSimon BRohs M(2024)WorkFit: Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge WorkersProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665561(1-14)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665561
Aggarwal DKhot RYi JCiolfi LHogan TDöring TJenkins Tvan Dijk JHuron SLi ZCoyle DSigner B(2024)Zenscape: Encouraging Microbreaks from Screen-based Work through a Tangible SystemProceedings of the Eighteenth International Conference on Tangible, Embedded, and Embodied Interaction10.1145/3623509.3633368(1-17)Online publication date: 11-Feb-2024
https://dl.acm.org/doi/10.1145/3623509.3633368
Desai SWei CSin JDubiel MZargham NAhire SPorcheron MKuzminykh ALee MCandello HFischer JMunteanu CCowan B(2024)CUI@CHI 2024: Building Trust in CUIs—From Design to DeploymentExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3636287(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3636287
Hu YLim HJohnson HO'Shaughnessy JKakonge LTurkstra LDuff MToma CMutlu B(2023)Investigating Day-to-day Experiences with Conversational Agents by Users with Traumatic Brain InjuryProceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3597638.3608385(1-15)Online publication date: 22-Oct-2023
https://dl.acm.org/doi/10.1145/3597638.3608385
Ahire S(2022)Designing a Smart Speaker for Emergent Users: Human Plus AI ResponseProceedings of the 13th Indian Conference on Human-Computer Interaction10.1145/3570211.3570217(67-72)Online publication date: 9-Nov-2022
https://dl.acm.org/doi/10.1145/3570211.3570217

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