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So who is impacted anyway: a preliminary study of indirect stakeholder identification in practice

Published: 19 July 2022 Publication History

Abstract

Due to the proliferation of disruptive technologies such as AI into almost every aspect of modern society, software systems increasingly affect the lives of people who do not directly use these systems - with potentially serious and harmful consequences. However, current software development practices do not yet account for this trend sufficiently well and frequently overlook indirect stakeholders. This paper presents the results of a preliminary interview-based study of software professionals aimed at understanding the state-of-practice of indirect stakeholder identification in the software industry. Our initial findings confirm that indirect stakeholders are often overlooked due to customer expectations, project constraints, the prevailing technology-centric software engineering culture and a lack of practical methods and tools. Based on these findings, we outline a roadmap for the investigation of methods and tools for the effective and efficient identification of indirect stakeholders.

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    cover image ACM Conferences
    CHASE '22: Proceedings of the 15th International Conference on Cooperative and Human Aspects of Software Engineering
    May 2022
    122 pages
    ISBN:9781450393423
    DOI:10.1145/3528579
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 19 July 2022

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    Author Tags

    1. indirect stakeholder
    2. interview-based study
    3. stakeholder identification

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