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User-Centered Design of a Mobile App to Support Peer Recovery in a Clinical Setting

Authors:

Jessica A. Pater,

Victor P. Cornet,

Sarah Colletta,

Connie Kerrigan,

Tammy ToscosAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW1

Article No.: 112, Pages 1 - 31

https://doi.org/10.1145/3449186

Published: 22 April 2021 Publication History

Abstract

The use of legal and illegal drugs has grown to such an acute level that it now represents a public health crisis in the United States. To support clinical treatments of substance use disorders (SUDs), formal non-clinical peer recovery support programs pairing coaches with people new to recovery are gaining in popularity. Using a user-centered design approach, we designed a mobile application to support the peer coach recovery program of a health system. The application addresses the needs associated with the coaches' workflows, encompasses social supports for recoverees, and provides a space for fostering the coach-recoveree relationship. Finally, we then evaluated a prototype with recoverees and program coaches. Through this process, we identified tensions between stakeholder needs and translated these tensions into design features and future design considerations.

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Index Terms

User-Centered Design of a Mobile App to Support Peer Recovery in a Clinical Setting
1. Human-centered computing
  1. Ubiquitous and mobile computing

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When conducting research with users in order to design web applications, the practitioner has a variety of methods from which to choose. This paper examines three such methods'User-Centered Design (UCD), Goal-Directed Design (GDD), and Activity-Centered ...
Evaluating User Centered Design of E-Health for Older Adults: Using Subjective Methods

Health care related technology, or E-health, has the potential to lessen the impact of the growing aging population on the health care system and support older adults' preference for aging in place. However, for technologies to be adopted by older users,...
Opportunities and Design Considerations for Peer Support in a Hospital Setting
CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

Although research has demonstrated improved outcomes for outpatients who receive peer support-such as through online health communities, support groups, and mentoring systems-hospitalized patients have few mechanisms to receive such valuable support. To ...

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW1

CSCW

April 2021

5016 pages

EISSN:2573-0142

DOI:10.1145/3460939

Editor:
Jeff Nichols
Apple Inc., United States

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Copyright © 2021 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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New York, NY, United States

Publication History

Published: 22 April 2021

Published in PACMHCI Volume 5, Issue CSCW1

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Sha YRoth ALankenau SSchwartz DMarcu G(2025)Meeting People Where They Are: Building Community-Centered Care with Smartphone-Facilitated Response to OverdosesProceedings of the ACM on Human-Computer Interaction10.1145/37012009:1(1-23)Online publication date: 10-Jan-2025
https://dl.acm.org/doi/10.1145/3701200
Suva MBhatia G(2024)Artificial Intelligence in Addiction: Challenges and OpportunitiesIndian Journal of Psychological Medicine10.1177/02537176241274148Online publication date: 31-Aug-2024
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Chopra SCarroll JPater J(2024)Providing Context to the "Unknown": Patient and Provider Reflections on Connecting Personal Tracking, Patient-Reported Insights, and EHR Data within a Post-COVID ClinicProceedings of the ACM on Human-Computer Interaction10.1145/36869888:CSCW2(1-34)Online publication date: 8-Nov-2024
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Pater JChopra SCarroll JZaccour JNova FToscos TGuha SChang F(2024)Charting the COVID Long Haul Experience - A Longitudinal Exploration of Symptoms, Activity, and Clinical AdherenceProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642827(1-21)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642827
Ezell JAjayi BParikh TMiller KRains AScales D(2024)Drug Use and Artificial Intelligence: Weighing Concerns and Possibilities for PreventionAmerican Journal of Preventive Medicine10.1016/j.amepre.2023.11.02466:3(568-572)Online publication date: Mar-2024
https://doi.org/10.1016/j.amepre.2023.11.024

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