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Personalization in HRI: a longitudinal field experiment

Authors:

John Antanitis,

Sarun SavetsilaAuthors Info & Claims

HRI '12: Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction

Pages 319 - 326

https://doi.org/10.1145/2157689.2157804

Published: 05 March 2012 Publication History

Abstract

Creating and sustaining rapport between robots and people is critical for successful robotic services. As a first step towards this goal, we explored a personalization strategy with a snack delivery robot. We designed a social robotic snack delivery service, and, for half of the participants, personalized the service based on participants' service usage and interactions with the robot. The service ran for each participant for two months. We evaluated this strategy during a 4-month field experiment. The results show that, as compared with the social service alone, adding personalized service improved rapport, cooperation, and engagement with the robot during service encounters.

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Cited By

Gao YZhang MLysyakov M(2024)Is Social Bot Socializing? Evidence from A Microblogging PlatformSSRN Electronic Journal10.2139/ssrn.4786302Online publication date: 2024
https://doi.org/10.2139/ssrn.4786302
Koike ACagiltay BMutlu B(2024)Tangible Scenography as a Holistic Design Method for Human-Robot InteractionProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661530(459-475)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661530
Emnett CMott TWilliams TGrollman DBroadbent EJu WSoh HWilliams T(2024)Using Robot Social Agency Theory to Understand Robots' Linguistic AnthropomorphismCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640747(447-452)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640747
Show More Cited By

Index Terms

Personalization in HRI: a longitudinal field experiment
1. Computer systems organization
  1. Embedded and cyber-physical systems
    1. Robotics
      1. External interfaces for robotics

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Information & Contributors

Information

Published In

cover image ACM Conferences

HRI '12: Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction

March 2012

518 pages

ISBN:9781450310635

DOI:10.1145/2157689

General Chairs:
Holly Yanco
University of Massachusetts Lowell, USA
,
Aaron Steinfeld
Carnegie Mellon University, USA
,
Program Chairs:
Vanessa Evers
University of Amsterdam, The Netherlands
,
Odest Chadwicke Jenkins
Brown University, USA

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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IEEE-RAS: Robotics and Automation

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 05 March 2012

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HRI'12

Sponsor:

HRI'12: International Conference on Human-Robot Interaction

March 5 - 8, 2012

Massachusetts, Boston, USA

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Overall Acceptance Rate 268 of 1,124 submissions, 24%

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Cited By

Gao YZhang MLysyakov M(2024)Is Social Bot Socializing? Evidence from A Microblogging PlatformSSRN Electronic Journal10.2139/ssrn.4786302Online publication date: 2024
https://doi.org/10.2139/ssrn.4786302
Koike ACagiltay BMutlu B(2024)Tangible Scenography as a Holistic Design Method for Human-Robot InteractionProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661530(459-475)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661530
Emnett CMott TWilliams TGrollman DBroadbent EJu WSoh HWilliams T(2024)Using Robot Social Agency Theory to Understand Robots' Linguistic AnthropomorphismCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3640747(447-452)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3640747
Stegner LPorfirio DHiatt LLemaignan SMead RMutlu BGrollman DBroadbent EJu WSoh HWilliams T(2024)End-User Development for Human-Robot InteractionCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3638546(1355-1357)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3638546
Cagiltay BMutlu BGrollman DBroadbent EJu WSoh HWilliams T(2024)Supporting Long-Term HRI through Shared Family RoutinesCompanion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3638375(97-99)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610978.3638375
Smith RDragone M(2024)Exploring the Impact of Confirmation and Interaction During Human-Robot Collaboration with a Proactive Robot Assistant2024 33rd IEEE International Conference on Robot and Human Interactive Communication (ROMAN)10.1109/RO-MAN60168.2024.10731366(2007-2014)Online publication date: 26-Aug-2024
https://doi.org/10.1109/RO-MAN60168.2024.10731366
Jang HPark DBae S(2024)Intelligent Moving Display Robots: Human-Centric Design Guidelines for Human–Robot Interaction DesignersInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2331881(1-15)Online publication date: 25-Mar-2024
https://doi.org/10.1080/10447318.2024.2331881
Mitsuno SYoshikawa YBan MIshiguro H(2024)Agreebot introduction dialogue in human–robot interaction: improving the acceptability of robot statements on incapable robotic experiencesAdvanced Robotics10.1080/01691864.2023.230142538:7(455-464)Online publication date: 11-Jan-2024
https://doi.org/10.1080/01691864.2023.2301425
Rossi ADautenhahn KKoay KWalters M(2024)A matter of consequencesInteraction Studies. Social Behaviour and Communication in Biological and Artificial SystemsInteraction Studies / Social Behaviour and Communication in Biological and Artificial SystemsInteraction Studies10.1075/is.21025.ros24:3(380-421)Online publication date: 15-Feb-2024
https://doi.org/10.1075/is.21025.ros
Cantucci FFalcone RMarini M(2023)Redefining User Expectations: The Impact of Adjustable Social Autonomy in Human–Robot InteractionElectronics10.3390/electronics1301012713:1(127)Online publication date: 28-Dec-2023
https://doi.org/10.3390/electronics13010127
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