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A Park or A Highway: Overcoming Tensions in Designing for Socio-emotional and Informational Needs in Online Health Communities

Authors:

Drashko Nakikj,

Lena MamykinaAuthors Info & Claims

CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

Pages 1304 - 1319

https://doi.org/10.1145/2998181.2998339

Published: 25 February 2017 Publication History

Abstract

Over the years online health communities (OHCs) have become an important source of information regarding health management and a place for social interaction and emotional support. Previous research suggested that these two types of social support have intricate and complex relationships. In this paper, we report on the results from a secondary analysis of qualitative interviews conducted during several studies examining how individuals make sense of the information collected within an online forum dedicated to diabetes self-management, TuDiabetes. The analysis suggested that informational and socio-emotional needs can at times complement each other, but can also lead to contradictory priorities and expectations for OHC members. Specifically, the study suggested that there are important tensions between these two positions in regards to appropriate topics and focus of conversations, the desire for homogeneity and diversity in opinions, the perceived importance of identifying authoritative voices, and the importance of personal and health-related information in contextualizing members' posts. We discuss these tensions and draw implications for the design of future OHCs.

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Index Terms

A Park or A Highway: Overcoming Tensions in Designing for Socio-emotional and Informational Needs in Online Health Communities
1. Information systems
  1. World Wide Web
    1. Web applications
      1. Internet communications tools

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cover image ACM Conferences

CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

February 2017

2556 pages

ISBN:9781450343350

DOI:10.1145/2998181

General Chairs:
Charlotte P. Lee
University of Washington
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Steve Poltrock
Retired
,
Program Chairs:
Louise Barkhuus
Stockholm University and Cornell Tech
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Marcos Borges
Universidade Federal do Rio de Janeiro
,
Wendy Kellogg
IBM T.J. Watson Research Center

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Published: 25 February 2017

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CSCW '17: Computer Supported Cooperative Work and Social Computing

February 25 - March 1, 2017

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Cited By

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https://dl.acm.org/doi/10.1145/3613904.3642306
Zou WTang LZhou MZhang X(2024)Self-disclosure and received social support among women experiencing infertility on redditComputers in Human Behavior10.1016/j.chb.2024.108159154:COnline publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1016/j.chb.2024.108159
Xu QZhou YLiao BXin ZXie WHu CLuo A(2023)Named Entity Recognition of Diabetes Online Health Community Data Using Multiple Machine Learning ModelsBioengineering10.3390/bioengineering1006065910:6(659)Online publication date: 29-May-2023
https://doi.org/10.3390/bioengineering10060659
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