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Participatory development of user experience design guidelines for a B2B company

Authors:

Heli Väätäjä,

Kero UusitaloAuthors Info & Claims

AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference

Pages 49 - 58

https://doi.org/10.1145/2994310.2994355

Published: 17 October 2016 Publication History

Abstract

As business success is increasingly dependent on an organization's ability to provide a pleasant user experiences (UX) for its products, companies need to find ways to harness every employee to think about UX in their daily work. To support this goal, we present a participatory development process to create user experience design guidelines for a company developing materials-handling equipment for warehouses. The guidelines were developed to steer the work of all R&D designers and developers towards experience-driven design of the products in business-to-business context. The participatory process includes six steps: Spreading awareness of UX within the company, providing information on UX, supporting understanding of UX, co-creation of guidelines, reviewing the outcome, and implementing the guidelines. This paper concentrates on describing the first five phases. The participatory approach is applicable by other organizations to support the change towards experience-driven design. The process and outcome aims to support employees' everyday work aiming for products with pleasant UX.

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Cited By

Jooste CVan Biljon JBotha A(2018)A Conceptual Framework Representing the User Experience for Business Intelligence Front-Ends2018 International Conference on Advances in Big Data, Computing and Data Communication Systems (icABCD)10.1109/ICABCD.2018.8465464(1-8)Online publication date: Aug-2018
https://doi.org/10.1109/ICABCD.2018.8465464

Index Terms

Participatory development of user experience design guidelines for a B2B company
1. Software and its engineering
  1. Software creation and management
    1. Designing software
      1. Software implementation planning
        Software design techniques
    2. Software development process management

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cover image ACM Other conferences

AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference

October 2016

483 pages

ISBN:9781450343671

DOI:10.1145/2994310

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 17 October 2016

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AcademicMindtrek'16

AcademicMindtrek'16: Academic Mindtrek Conference 2016

October 17 - 18, 2016

Tampere, Finland

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Cited By

Jooste CVan Biljon JBotha A(2018)A Conceptual Framework Representing the User Experience for Business Intelligence Front-Ends2018 International Conference on Advances in Big Data, Computing and Data Communication Systems (icABCD)10.1109/ICABCD.2018.8465464(1-8)Online publication date: Aug-2018
https://doi.org/10.1109/ICABCD.2018.8465464

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