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The impact of developer responsiveness on perceptions of usefulness and ease of use: an extension of the technology acceptance model

Authors:

Mark KeilAuthors Info & Claims

ACM SIGMIS Database: the DATABASE for Advances in Information Systems, Volume 29, Issue 2

Pages 35 - 49

https://doi.org/10.1145/298752.298757

Published: 01 April 1998 Publication History

Abstract

The Technology Acceptance Model (TAM) suggests that the perceived usefulness (PU) and the perceived ease of use (PEOU) of an information system (IS) are major determinants of its use. Previous research has demonstrated the validity of this model across a wide variety of IS types. However, prior research has not identified antecedents of PU and there has been only limited research on the antecedents of PEOU. Consequently, research has provided little guidance to IS managers on methods to increase use by augmenting PU and PEOU.Viewing IS development as an instance of Social Exchange Theory (SET), this study proposes that IS managers can influence both the PU and the PEOU of an IS through a constructive social exchange with the user. One means of building and maintaining a constructive social exchange is through developer responsiveness. The results of this study, examining the adoption of an expert system, indeed support this notion. Specifically, developer responsiveness strongly influenced both PU and PEOU, but only indirectly affected actual behavior --- IS use --- in accordance with the predictions of SET. An extension of TAM based on SET is presented and the implications of this extended model are discussed from both a managerial and theoretical perspective.

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Index Terms

The impact of developer responsiveness on perceptions of usefulness and ease of use: an extension of the technology acceptance model
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Project and people management
        Systems development
      2. Software management
2. Software and its engineering
  1. Software creation and management

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cover image ACM SIGMIS Database: the DATABASE for Advances in Information Systems

ACM SIGMIS Database: the DATABASE for Advances in Information Systems Volume 29, Issue 2

Spring 1998

76 pages

ISSN:0095-0033

EISSN:1532-0936

DOI:10.1145/298752

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Copyright © 1998 Authors.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 April 1998

Published in SIGMIS Volume 29, Issue 2

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https://doi.org/10.7358/elementa-2023-0102-safa
Yücel FSultan Ünal HSurer EHuvaj N(2024)A Modular Serious Game Development Framework for Virtual Laboratory CoursesIEEE Transactions on Learning Technologies10.1109/TLT.2024.334957917(966-981)Online publication date: 1-Jan-2024
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