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Supporting Comment Moderators in Identifying High Quality Online News Comments

Authors:

Simranjit Sachar,

Nicholas Diakopoulos,

Niklas ElmqvistAuthors Info & Claims

CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems

Pages 1114 - 1125

https://doi.org/10.1145/2858036.2858389

Published: 07 May 2016 Publication History

Abstract

Online comments submitted by readers of news articles can provide valuable feedback and critique, personal views and perspectives, and opportunities for discussion. The varying quality of these comments necessitates that publishers remove the low quality ones, but there is also a growing awareness that by identifying and highlighting high quality contributions this can promote the general quality of the community. In this paper we take a user-centered design approach towards developing a system, CommentIQ, which supports comment moderators in interactively identifying high quality comments using a combination of comment analytic scores as well as visualizations and flexible UI components. We evaluated this system with professional comment moderators working at local and national news outlets and provide insights into the utility and appropriateness of features for journalistic tasks, as well as how the system may enable or transform journalistic practices around online comments.

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Cited By

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https://dl.acm.org/doi/10.1145/3637419
Wentzel ALevine LDhariwal VFatemi ZBhattacharya AEugenio BRojecki AZheleva EMarai G(2024)MOTIV: Visual Exploration of Moral Framing in Social MediaComputer Graphics Forum10.1111/cgf.1507243:6Online publication date: 28-Mar-2024
https://doi.org/10.1111/cgf.15072
Wu QSemaan B(2023)"How Do You Quantify How Racist Something Is?": Color-Blind Moderation in Decentralized GovernanceProceedings of the ACM on Human-Computer Interaction10.1145/36100307:CSCW2(1-27)Online publication date: 4-Oct-2023
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Index Terms

Supporting Comment Moderators in Identifying High Quality Online News Comments
1. Information systems
  1. Information retrieval

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cover image ACM Conferences

CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems

May 2016

6108 pages

ISBN:9781450333627

DOI:10.1145/2858036

General Chairs:
Jofish Kaye
Yahoo
,
Allison Druin
University of Maryland / National Park Service
,
Program Chairs:
Cliff Lampe
University of Michigan
,
Dan Morris
Microsoft
,
Juan Pablo Hourcade
University of Iowa

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 07 May 2016

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CHI '16 Paper Acceptance Rate 565 of 2,435 submissions, 23%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Nishal SSinchai JDiakopoulos N(2024)Understanding Practices around Computational News Discovery Tools in the Domain of Science JournalismProceedings of the ACM on Human-Computer Interaction10.1145/36374198:CSCW1(1-36)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637419
Wentzel ALevine LDhariwal VFatemi ZBhattacharya AEugenio BRojecki AZheleva EMarai G(2024)MOTIV: Visual Exploration of Moral Framing in Social MediaComputer Graphics Forum10.1111/cgf.1507243:6Online publication date: 28-Mar-2024
https://doi.org/10.1111/cgf.15072
Wu QSemaan B(2023)"How Do You Quantify How Racist Something Is?": Color-Blind Moderation in Decentralized GovernanceProceedings of the ACM on Human-Computer Interaction10.1145/36100307:CSCW2(1-27)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610030
Shahid FVashistha A(2023)Decolonizing Content Moderation: Does Uniform Global Community Standard Resemble Utopian Equality or Western Power Hegemony?Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581538(1-18)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581538
Song JLee SLee JKim MKim J(2023)ModSandbox: Facilitating Online Community Moderation Through Error Prediction and Improvement of Automated RulesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581057(1-20)Online publication date: 19-Apr-2023
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Liu CZhou SLiu DLi JHuang ZMa X(2023)CoArgue : Fostering Lurkers’ Contribution to Collective Arguments in Community-based QA PlatformsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580932(1-17)Online publication date: 19-Apr-2023
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Jiang JNie PBrubaker JFiesler C(2023)A Trade-off-centered Framework of Content ModerationACM Transactions on Computer-Human Interaction10.1145/353492930:1(1-34)Online publication date: 7-Mar-2023
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Aitamurto TBorges-Rey EDiakopoulos N(2023)The Future of Design + Journalism: A Manifesto for Bridging Digital Journalism and DesignDigital Journalism10.1080/21670811.2023.218564911:3(399-410)Online publication date: 18-Apr-2023
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Prem EKrenn B(2023)On Algorithmic Content ModerationIntroduction to Digital Humanism10.1007/978-3-031-45304-5_30(481-493)Online publication date: 21-Dec-2023
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