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User Satisfaction of the Website for National Center for Health Communication and Education in Vietnam: An Application of IS Success Model

Authors:

Ming-Hsiung Hsiao,

Tran Quang Mai,

Nguyen Thi My Loc,

Yung-Ting LeeAuthors Info & Claims

ICEC '15: Proceedings of the 17th International Conference on Electronic Commerce 2015

Article No.: 6, Pages 1 - 8

https://doi.org/10.1145/2781562.2781568

Published: 03 August 2015 Publication History

Abstract

Website of National Center for Health Communication and Education (CHCE), Vietnam, has been designed and used from July 2006. The website is an important information channel which provides quickly, accurately and timely information on food safety, hygiene, and disease prevention, and also provides necessary documents, data and information for managers, policy makers and researchers in the health sector. This study aimed to assess the satisfaction of the CHCE website users and propose solutions to improve the quality of the website to meet the needs of users. For this purpose, this study built a research model by applying IS Success Model, and conducted a survey by delivering questionnaires to the users from CHCE in 9 provinces and one Institute of MOH in Vietnam. The results show that three factors (information quality, system quality, system design quality) have positive effect on user satisfaction of using CHCE website. Moreover, users care more about quality systems and quality information. In other words, users are more interested in what information and knowledge the website provides, and how good is its information quality; e.g., reliable or useful, for organization management or for people's everyday life.

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Cited By

Himang MMendoza Jr. EManalastas ROcampo LHimang C(2019)Modeling the Success of Windows Domain Network (WDN) Using the DeLone and McLean Information System (IS) Success ModelInternational Journal of Sociotechnology and Knowledge Development10.4018/IJSKD.201907010311:3(30-55)Online publication date: 1-Jul-2019
https://doi.org/10.4018/IJSKD.2019070103

Index Terms

User Satisfaction of the Website for National Center for Health Communication and Education in Vietnam: An Application of IS Success Model

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Information

Published In

cover image ACM Other conferences

ICEC '15: Proceedings of the 17th International Conference on Electronic Commerce 2015

August 2015

268 pages

ISBN:9781450334617

DOI:10.1145/2781562

Conference Chairs:
Jae Kyu Lee
Korea Advanced Institute of Science and Technology
,
Robert J. Kauffman
Singapore Management University
,
Zoonky Lee
Yonsei University
,
Karl R. Lang
City University of New York
,
Program Chairs:
Byungjoon Yoo
Seoul National University
,
Ting Li
Erasmus University

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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KRF: Korea Research Foundation

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 03 August 2015

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ICEC '15

ICEC '15: The 17th International Conference on Electronic Commerce 2015

August 3 - 5, 2015

Seoul, Republic of Korea

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ICEC '15 Paper Acceptance Rate 39 of 55 submissions, 71%;

Overall Acceptance Rate 150 of 244 submissions, 61%

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Cited By

Himang MMendoza Jr. EManalastas ROcampo LHimang C(2019)Modeling the Success of Windows Domain Network (WDN) Using the DeLone and McLean Information System (IS) Success ModelInternational Journal of Sociotechnology and Knowledge Development10.4018/IJSKD.201907010311:3(30-55)Online publication date: 1-Jul-2019
https://doi.org/10.4018/IJSKD.2019070103

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