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Survival Analysis: Objective assessment of Wait Time in HCI

Authors:

Siddhartha Asthana,

Pushpendra Singh,

Parul GuptaAuthors Info & Claims

CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

Pages 367 - 376

https://doi.org/10.1145/2702123.2702428

Published: 18 April 2015 Publication History

Abstract

Waiting for the completion of a system process is an everyday experience. While waiting, system provides feedback to the user about ongoing process through temporal metaphors (Progress bar, Busy icons, etc.). One of the key performance requirement for temporal metaphors is to retain the user till the process completes. Researchers have evaluated these metaphors through subjective means, and objective assessment has not been well explored. In this paper, we present survival analysis as objective assessment method to evaluate temporal metaphors. Through a field experiment, we demonstrate the application of survival analysis and empirically establish that auditory progress bar (temporal metaphor for audio interfaces) works for callers of a distress helpline. To the best of our knowledge, it is the first study on distress callers. The paper further discusses the applicability of survival analysis for evaluating temporal metaphors and wait time experiments for other applications, tasks, and settings.

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Cited By

Deshpande MPark JPait SMagerko B(2024)Perceptions of Interaction Dynamics in Co-Creative AI: A Comparative Study of Interaction Modalities in DrawctoProceedings of the 16th Conference on Creativity & Cognition10.1145/3635636.3656202(102-116)Online publication date: 23-Jun-2024
https://dl.acm.org/doi/10.1145/3635636.3656202
Arora UGoyal NGoel ASachdeva NKumaraguru P(2022)Ask It Right! Identifying Low-Quality questions on Community Question Answering Services2022 International Joint Conference on Neural Networks (IJCNN)10.1109/IJCNN55064.2022.9892454(1-8)Online publication date: 18-Jul-2022
https://doi.org/10.1109/IJCNN55064.2022.9892454
Chakraborty JPandit DXia JChan F(2022)Modeling the decision of ridesourcing drivers to park and wait at trip ends: a comparison between Perth, Australia and Kolkata, IndiaTransportation10.1007/s11116-022-10367-951:3(1089-1124)Online publication date: 19-Dec-2022
https://doi.org/10.1007/s11116-022-10367-9
Show More Cited By

Index Terms

Survival Analysis: Objective assessment of Wait Time in HCI
1. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

cover image ACM Conferences

CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

April 2015

4290 pages

ISBN:9781450331456

DOI:10.1145/2702123

General Chairs:
Bo Begole
Huawei, USA
,
Jinwoo Kim
Yonsei University, Korea
,
Program Chairs:
Kori Inkpen
Microsoft Research, USA
,
Woontack Woo
KAIST, Korea

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Publication History

Published: 18 April 2015

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DEiTY Government of India
Tata Consultancy Services

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CHI '15: CHI Conference on Human Factors in Computing Systems

April 18 - 23, 2015

Seoul, Republic of Korea

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CHI '15 Paper Acceptance Rate 486 of 2,120 submissions, 23%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Deshpande MPark JPait SMagerko B(2024)Perceptions of Interaction Dynamics in Co-Creative AI: A Comparative Study of Interaction Modalities in DrawctoProceedings of the 16th Conference on Creativity & Cognition10.1145/3635636.3656202(102-116)Online publication date: 23-Jun-2024
https://dl.acm.org/doi/10.1145/3635636.3656202
Arora UGoyal NGoel ASachdeva NKumaraguru P(2022)Ask It Right! Identifying Low-Quality questions on Community Question Answering Services2022 International Joint Conference on Neural Networks (IJCNN)10.1109/IJCNN55064.2022.9892454(1-8)Online publication date: 18-Jul-2022
https://doi.org/10.1109/IJCNN55064.2022.9892454
Chakraborty JPandit DXia JChan F(2022)Modeling the decision of ridesourcing drivers to park and wait at trip ends: a comparison between Perth, Australia and Kolkata, IndiaTransportation10.1007/s11116-022-10367-951:3(1089-1124)Online publication date: 19-Dec-2022
https://doi.org/10.1007/s11116-022-10367-9
Wintersberger PKlotz TRiener ALamas DSarapuu HŠmorgun IBerget G(2020)Tell Me More: Transparency and Time-Fillers to Optimize Chatbots’ Waiting Time ExperienceProceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society10.1145/3419249.3420170(1-6)Online publication date: 25-Oct-2020
https://dl.acm.org/doi/10.1145/3419249.3420170
Burmester MLaib MTille R(2020)Snackomat - A Vending Machine To Create Positive Experiences By Bringing People In Contact And Initiating Small Talk In Waiting SituationsInternational Journal of Applied Positive Psychology10.1007/s41042-020-00033-95:3(189-216)Online publication date: 30-May-2020
https://doi.org/10.1007/s41042-020-00033-9
Sachdeva NKumaraguru PLee CPoltrock SBarkhuus LBorges MKellogg W(2017)Call for ServiceProceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing10.1145/2998181.2998292(336-352)Online publication date: 25-Feb-2017
https://dl.acm.org/doi/10.1145/2998181.2998292

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