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Social engagement in public places: a tale of one robot

Published: 03 March 2014 Publication History

Abstract

In this paper, we describe a large-scale (over 4000 participants) observational field study at a public venue, designed to explore how social a robot needs to be for people to engage with it. In this study we examined a prediction of Computers Are Social Actors (CASA) framework: the more machines present human-like characteristics in a consistent manner, the more likely they are to invoke a social response. Our humanoid robot's behavior varied in the amount of social cues, from no active social cues to increasing levels of social cues during story-telling to human-like game-playing interaction. We found several strong aspects of support for CASA: the robot that provides even minimal social cues (speech) is more engaging than a robot that does nothing, and the more human-like the robot behaved during story-telling, the more social engagement was observed. However, contrary to the prediction, the robot's game-playing did not elicit more engagement than other, less social behaviors.

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    cover image ACM Conferences
    HRI '14: Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction
    March 2014
    538 pages
    ISBN:9781450326582
    DOI:10.1145/2559636
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 03 March 2014

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    Author Tags

    1. computers are social actors
    2. field experiment
    3. human-robot interaction

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    HRI '14 Paper Acceptance Rate 32 of 132 submissions, 24%;
    Overall Acceptance Rate 268 of 1,124 submissions, 24%

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    Cited By

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    • (2024)Robotics and Automation in Hospitality ServicesCutting-Edge Technologies for Business Sectors10.4018/979-8-3693-9586-8.ch013(367-400)Online publication date: 11-Oct-2024
    • (2024)Participation Role-Driven Engagement Estimation of ASD Individuals in Neurodiverse Group DiscussionsProceedings of the 26th International Conference on Multimodal Interaction10.1145/3678957.3685721(556-564)Online publication date: 4-Nov-2024
    • (2024)RoSI: A Model for Predicting Robot Social InfluenceACM Transactions on Human-Robot Interaction10.1145/364151513:2(1-22)Online publication date: 14-Jun-2024
    • (2024)Trash in Motion: Emergent Interactions with a Robotic TrashcanProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642610(1-17)Online publication date: 11-May-2024
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    • (2024)The media inequality, uncanny mountain, and the singularity is far from nearInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2023.103142181:COnline publication date: 1-Jan-2024
    • (2023)Robot Duck Debugging: Can Attentive Listening Improve Problem Solving?Proceedings of the 25th International Conference on Multimodal Interaction10.1145/3577190.3614160(527-536)Online publication date: 9-Oct-2023
    • (2023)Trash Barrel Robots in the CityCompanion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568294.3580206(875-877)Online publication date: 13-Mar-2023
    • (2023)Hmm, You Seem Confused! Tracking Interlocutor Confusion for Situated Task-Oriented HRIProceedings of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568162.3576999(142-151)Online publication date: 13-Mar-2023
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