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Exploring Factual and Perceived Use and Benefits of a Web 2.0-based Knowledge Management Application: The Siemens Case References+

Authors:

Alexander Stocker,

Johannes MüllerAuthors Info & Claims

i-Know '13: Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies

Article No.: 18, Pages 1 - 8

https://doi.org/10.1145/2494188.2494204

Published: 04 September 2013 Publication History

Abstract

References+ is a business-related Web 2.0-based application designed to facilitate the worldwide sharing of knowledge, experiences, and best practices on the Siemens intranet. The underlying knowledge management approach has a strong focus on the user community, which currently comprises approximately 10,000 registered members located in more than 75 countries. To measure the individually perceived benefits generated by References+, a user survey was performed in 2011. This paper not only evaluates the survey results received from nearly 1,500 respondents, but also detects and discusses any correlations to factual use and contribution behavior measured by an evaluation of the respondents' system usage statistics. This allows a first attempt to explore the potential of a combination of perceived use and benefits (as measured by the user survey) with factual use (as measured by the corresponding usage statistics). As an important finding of this research, it was observed that higher perceived benefits correlate with usage frequency and the number of viewed contributions. The correlation is less strong regarding average contribution activity and for some cases ambiguous regarding the number of followers. Furthermore, it can be reported that in general a higher perceived use is also reflected in a higher factual use and in a higher number of followers.

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Cited By

(2018)Towards extending traditional informal learning tools in the workplace with social functionalitiesInternational Journal of Learning Technology10.1504/IJLT.2017.08638112:2(119-150)Online publication date: 16-Dec-2018
https://dl.acm.org/doi/10.1504/IJLT.2017.086381
Calero Valdez ABrell JSchaar AZiefle M(2018)The diversity of whyUniversal Access in the Information Society10.1007/s10209-017-0561-917:3(549-566)Online publication date: 1-Aug-2018
https://dl.acm.org/doi/10.1007/s10209-017-0561-9
Michel CTouré CMarty J(2018)Adapting Enterprise Social Media for Informal Learning in the Workplace: Using Incremental and Iterative Design Methods to Favor Sustainable UsesComputers Supported Education10.1007/978-3-319-94640-5_22(457-476)Online publication date: 25-Jul-2018
https://doi.org/10.1007/978-3-319-94640-5_22
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cover image ACM Other conferences

i-Know '13: Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies

September 2013

271 pages

ISBN:9781450323000

DOI:10.1145/2494188

Editors:
Stefanie Lindstaedt
Know-Center Graz & Graz University of Technology, Austria
,
Michael Granitzer
University of Passau, Germany

Copyright © 2013 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 04 September 2013

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i-Know '13

i-Know '13: 13th International Conference on Knowledge Management and Knowledge Technologies

September 4 - 6, 2013

Graz, Austria

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i-Know '13 Paper Acceptance Rate 27 of 87 submissions, 31%;

Overall Acceptance Rate 77 of 238 submissions, 32%

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Cited By

(2018)Towards extending traditional informal learning tools in the workplace with social functionalitiesInternational Journal of Learning Technology10.1504/IJLT.2017.08638112:2(119-150)Online publication date: 16-Dec-2018
https://dl.acm.org/doi/10.1504/IJLT.2017.086381
Calero Valdez ABrell JSchaar AZiefle M(2018)The diversity of whyUniversal Access in the Information Society10.1007/s10209-017-0561-917:3(549-566)Online publication date: 1-Aug-2018
https://dl.acm.org/doi/10.1007/s10209-017-0561-9
Michel CTouré CMarty J(2018)Adapting Enterprise Social Media for Informal Learning in the Workplace: Using Incremental and Iterative Design Methods to Favor Sustainable UsesComputers Supported Education10.1007/978-3-319-94640-5_22(457-476)Online publication date: 25-Jul-2018
https://doi.org/10.1007/978-3-319-94640-5_22
Brell JCalero Valdez ASchaar AZiefle M(2016)Gender Differences in Usage Motivation for Social Networks at WorkLearning and Collaboration Technologies10.1007/978-3-319-39483-1_60(663-674)Online publication date: 21-Jun-2016
https://doi.org/10.1007/978-3-319-39483-1_60
Löcker AEraßme DJakobs E(2015)Vernetztes Wissen – Anforderungen an die Gestaltung einer Experten-Community aus NutzerperspektiveExploring Demographics10.1007/978-3-658-08791-3_24(225-236)Online publication date: 1-Apr-2015
https://doi.org/10.1007/978-3-658-08791-3_24
Schaar ACalero Valdez AZiefle MEraβme DLöcker AJakobs E(2014)Reasons for Using Social Networks ProfessionallyProceedings of the 6th International Conference on Social Computing and Social Media - Volume 853110.1007/978-3-319-07632-4_37(385-396)Online publication date: 22-Jun-2014
https://dl.acm.org/doi/10.1007/978-3-319-07632-4_37

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