[go: up one dir, main page]
More Web Proxy on the site http://driver.im/ skip to main content
10.1145/1297144.1297169acmconferencesArticle/Chapter ViewAbstractPublication PagesdocConference Proceedingsconference-collections
Article

Visual documentation of knowledge work: an examination of competing approaches

Published: 22 October 2007 Publication History

Abstract

Approaches to researching and understanding knowledge work in contemporary organizations have proliferated during the last decade. Interest in this area has been particularly charged by the emergence of knowledge management as a concern for administrators and managers. One of the challenges addressed by researchers working in this area is constructing visual representations of knowledge work. This paper examines competing approaches to such visualization work, exploring trends in current research-based work.

References

[1]
ALLIX, N. M. Epistemology and knowledge management: Concepts and practices. Journal of Knowledge Management Practice. 4, 2003. Retrieved June 1, 2007 from http://www.tlainc.com/jkmpv4.htm.
[2]
ANKLAM, P. Technical communications as knowledge management: evolution of a profession. In Proceedings of the 17th Annual international Conference on Computer Documentation (New Orleans, Louisiana, United States, September 12 - 14, 1999). SIGDOC '99. ACM Press, New York, NY, 36--44.
[3]
BABILON, M. The evolution of knowledge management with NCR Corporation. In Proceedings of the 16th Annual international Conference on Computer Documentation (Quebec, Quebec, Canada, September 24 - 26, 1998). SIGDOC '98. ACM Press, New York, NY, 1--4.
[4]
CZERWINSKI, M., HORVITZ, E., AND WILHITE, S. A diary study of task switching and interruptions. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Vienna, Austria, April 24 - 29, 2004). CHI '04. ACM Press, New York, NY, 175--182.
[5]
DUSTDAR, S. Reconciling knowledge management and workflow management systems: The activity-based knowledge management approach. Journal of Universal Computer Science 11, 4 (2005), 589--604.
[6]
HART-DAVIDSON, W. Modeling document-mediated interaction. In ACM SIGDOC 2002 Conference Proceedings. ACM, Inc., New York, 2002, pp. 60--71.
[7]
HART-DAVIDSON, W. On writing, technical communication, and information technology: The core competencies of technical communication. Technical Communication, 48 (2001), 145--155.
[8]
HART-DAVIDSON, W. Seeing the project: Mapping patterns of intra-team communication events. In ACM SIGDOC 2003 Conference Proceedings. ACM, Inc., New York, 2003, pp. 28--34.
[9]
HART-DAVIDSON, W., SPINUZZI, C., AND ZACHRY, M. Capturing & Visualizing Knowledge Work: Results & Implications of a Pilot Study of Proposal Writing Activity. In SIGDOC '07: Proceedings of the 25th annual international conference on Design of communication (New York, NY, USA, 2006), ACM Press. (forthcoming)
[10]
HART-DAVIDSON, W., SPINUZZI, C., AND ZACHRY, M. Visualizing writing activity as knowledge work: Challenges & opportunities. In SIGDOC '06: Proceedings of the 24th annual international conference on Design of communication (New York, NY, USA, 2006), ACM Press, pp. 70--77.
[11]
HASSELL-CORBIELL, R. Developing content for international knowledge management webs. In Proceedings of the 19th Annual international Conference on Computer Documentation (Sante Fe, New Mexico, USA, October 21 - 24, 2001). SIGDOC '01. ACM Press, New York, NY, 234--234.
[12]
HAZLETT, S., MCADAM, R., AND GALLAGHER, S. Theory building in knowledge management: In search of paradigms. Journal of Management Inquiry, 14, 1, (2005), pp. 31--42.
[13]
JOHNSON, R. R. User-Centered technology. State University of New York Press, Albany, NY, 1998.
[14]
KENG, S., AND TAN, X. Technical communication in information systems development: The use of cognitive mapping. IEEE Transactions on Professional Communication, 48, 3, 269--284.
[15]
LONGO, BERNADETTE. Spurious coin: A history of science, management, and technical writing. SUNY Press, Albany, NY, 2000.
[16]
MCADAM, R., AND MCCREEDY. A Critique Of Knowledge Management: Using A Social Constructionist Model. New Technology, Work and Employment, 15, 2, (2000), pp. 155--168.
[17]
NISSEN, M. E., AND R. E. LEVITT. Agent-based modeling of knowledge flows: Illustration from the domain of information systems design. In Proceedings of the 37th Annual Hawaii International Conference on System Sciences (2004), IEEE Computer Society.
[18]
ORLIKOWSKI, W. J. Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science 11, 4, (2000), pp. 404--428.
[19]
PRUSAK, L. Where did knowledge management come from? IBM System Journal, 40, 4 (2001) pp. 1002--1007.
[20]
QUINN, R. W. Flow in knowledge work: High performance experience in the design of national security technology. Administrative Science Quarterly, 50, (2005), pp. 610--641.
[21]
SPINUZZI, C. Introduction to TCQ special issue: Technical communication in the age of distributed work. Technical Communication Quarterly 16, 3 (2007), 265--277.
[22]
SPINUZZI, C. Modeling genre ecologies. In Proceedings of the 20th annual international conference on computer documentation (2002), ACM Press, pp. 200--207.
[23]
SPINUZZI, C. Tracing genres through organizations: A sociocultural approach to information design. MIT Press, Cambridge, MA, 2003.
[24]
SPINUZZI, C., HART-DAVIDSON, W., AND ZACHRY, M. Chains and ecologies: Methodological notes toward a communicative-mediational model of technologically mediated writing. In SIGDOC '06: Proceedings of the 24th annual international conference on Design of communication (New York, NY, USA, 2006), ACM Press, pp. 43--50.
[25]
SPINUZZI, C., HART-DAVIDSON, W., AND ZACHRY, M. Lifestreaming trends in distributed work: Review and implications. In SIGDOC '07: Proceedings of the 25th annual international conference on Design of communication (New York, NY, USA, 2006), ACM Press. (forthcoming).
[26]
SPINUZZI, C., AND ZACHRY, M. Genre ecologies: An open-system approach to understanding and constructing documentation. ACM J. Computer Documentation 24, 3 (2000), 169--181.
[27]
STROHMAIER, M. AND LINDSTAEDT, S. N. KnowFlow - A hybrid approach to identifying and visualizing distributed knowledge work practices. In Proceedings of the 40th Hawaii International Conference on System Sciences (2007), IEEE, pp. 17+.
[28]
STYHRE, A. Understanding knowledge management: Critical and postmodern perspectives. Copenhagen Business School Press, Frederiksberg, Denmark, 2002.
[29]
WICK, C. Knowledge Management and Leadership Opportunities for Technical Communicators. Technical Communication, 47, 4 (2000), 515--529.
[30]
WILLIAMS, A. AND MOORE, M. Designing communication: considering the dynamics of the discipline. In Proceedings of the 24th Annual Conference on Design of Communication (Myrtle Beach, SC, USA, October 18 - 20, 2006). SIGDOC '06. ACM Press, New York, NY, 59--63.
[31]
YATES, JOANNE. Control through communication: The rise of system in American management. Johns Hopkins University Press, Baltimore, MD, 1989.
[32]
ZACHRY, M. Communicative practices in the workplace: A historical examination of genre development. Journal of Technical Writing and Communication 30, 1 (2000), pp. 57--79.
[33]
ZACHRY, M. Investigating new techniques for developing meaningful models of knowledge work Proceedings of IEEE International Professional Communication Conference (October, Seattle), 2007 (forthcoming).
[34]
ZACHRY, M. Management discourse and popular narratives: The myriad plots of total quality management. In Narrative and professional communication, Eds. J. M. Perkins and N. Blyler. Ablex: Stamford, CT, 1999.
[35]
ZACHRY, M. Regulation and communicative practices. In Communicative practices in workplaces and the professions: Cultural perspectives on the regulation of discourse and organizations, Eds. M. Zachry and C. Thralls. Baywood, Amityville, New York, 2007.
[36]
ZACHRY, M., COOK, K. C., FABER, B. D., AND CLARK, D. The changing face of technical communication: new directions for the field in a new millennium. In Proceedings of the 19th Annual international Conference on Computer Documentation (Sante Fe, New Mexico, USA, October 21 - 24, 2001). SIGDOC '01. ACM Press, New York, NY, 248--260.
[37]
ZHUGE, H. Knowledge flow network planning and simulation. Decision Support Systems 42, (2006), pp. 571--592.
[38]
ZUBOFF, S., AND MAXMIN, J. The support economy: Why corporations are failing individuals and the next episode of capitalism. Penguin Books, New York, 2004.

Cited By

View all
  • (2021)VISUAL EXPERIENTIAL IN DIGITAL DOCUMENTATION FOR RURAL TOURISM PROMOTION OF BA’KELALAN, SARAWAKInternational Journal of Applied and Creative Arts10.33736/ijaca.4192.20214:1(14-27)Online publication date: 30-Nov-2021
  • (2012)Dynamic KnowledgeService Science Research, Strategy and Innovation10.4018/978-1-4666-0077-5.ch030(547-573)Online publication date: 2012
  • (2012)Activity streamsProceedings of the 30th ACM international conference on Design of communication10.1145/2379057.2379109(279-288)Online publication date: 3-Oct-2012
  • Show More Cited By

Recommendations

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences
SIGDOC '07: Proceedings of the 25th annual ACM international conference on Design of communication
October 2007
286 pages
ISBN:9781595935885
DOI:10.1145/1297144
  • General Chair:
  • David Novick,
  • Program Chair:
  • Clay Spinuzzi
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 22 October 2007

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. communicative event models
  2. genre ecologies
  3. knowledge work
  4. representation
  5. simulation

Qualifiers

  • Article

Conference

SIGDOC07
Sponsor:

Acceptance Rates

Overall Acceptance Rate 355 of 582 submissions, 61%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)1
  • Downloads (Last 6 weeks)0
Reflects downloads up to 18 Jan 2025

Other Metrics

Citations

Cited By

View all
  • (2021)VISUAL EXPERIENTIAL IN DIGITAL DOCUMENTATION FOR RURAL TOURISM PROMOTION OF BA’KELALAN, SARAWAKInternational Journal of Applied and Creative Arts10.33736/ijaca.4192.20214:1(14-27)Online publication date: 30-Nov-2021
  • (2012)Dynamic KnowledgeService Science Research, Strategy and Innovation10.4018/978-1-4666-0077-5.ch030(547-573)Online publication date: 2012
  • (2012)Activity streamsProceedings of the 30th ACM international conference on Design of communication10.1145/2379057.2379109(279-288)Online publication date: 3-Oct-2012
  • (2007)Investigating New Techniques for Developing Meaningful Models of Knowledge Work2007 IEEE International Professional Communication Conference10.1109/IPCC.2007.4464055(1-5)Online publication date: Oct-2007

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Media

Figures

Other

Tables

Share

Share

Share this Publication link

Share on social media