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Constructing electronic government: the case of the UK inland revenue

Author:

Paul Beynon-DaviesAuthors Info & Claims

International Journal of Information Management: The Journal for Information Professionals, Volume 25, Issue 1

Pages 3 - 20

https://doi.org/10.1016/j.ijinfomgt.2004.08.002

Published: 01 February 2005 Publication History

Abstract

The term electronic government (e-Government) generally refers to the use of information and communications technology (ICT) to change the structures and processes of government organisations. Many governments worldwide have invested heavily in this agenda but there is a lack of clear case material, which describes the potentialities and pitfalls experienced by organisations grappling with this change. The department of the Inland Revenue has been at the forefront of this e-Government vision in the UK. The department has undertaken major attempts to re-engineer its interface with the UK citizen and other stakeholders. It has also suffered a number of highly publicised failures in delivering its services electronically. This paper presents a case study of the process of 'constructing' e-Government experienced by this organisation. It describes one particularly interesting instance of the way in which public sector organisations are struggling to construct an e-Government identity. We place this organisation's attempts at ICT innovation within the context for e-Government within the UK. These innovations are used to highlight the usefulness of a model of the ideal-typical electronic government organisation developed as part of our research and consultancy activity. The model is useful as a means of highlighting the limitations of conventional definitions of e-Government in the UK while providing pointers for the development of future strategy in this area.

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cover image International Journal of Information Management: The Journal for Information Professionals

International Journal of Information Management: The Journal for Information Professionals Volume 25, Issue 1

February, 2005

102 pages

ISSN:0268-4012

Issue’s Table of Contents

Copyright © Elsevier Ltd © 2004.

Publisher

Elsevier Science Publishers B. V.

Netherlands

Publication History

Published: 01 February 2005

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Cited By

Lv ZLi XChoo K(2018)E-government multimedia big data platform for disaster managementMultimedia Tools and Applications10.1007/s11042-017-5119-677:8(10077-10089)Online publication date: 1-Apr-2018
https://dl.acm.org/doi/10.1007/s11042-017-5119-6
Olumoye MGovender I(2018)An empirical investigation of factors influencing integrated e‐Government implementation in NigeriaThe Electronic Journal of Information Systems in Developing Countries10.1002/isd2.1201284:1Online publication date: 9-Jan-2018
Fakhoury RAubert B(2017)The impact of initial learning experience on digital services usage diffusionInternational Journal of Information Management: The Journal for Information Professionals10.1016/j.ijinfomgt.2017.03.00437:4(284-296)Online publication date: 1-Aug-2017
https://dl.acm.org/doi/10.1016/j.ijinfomgt.2017.03.004
Ranerup ANorén L(2015)How are citizens' public service choices supported in quasi-markets?International Journal of Information Management: The Journal for Information Professionals10.1016/j.ijinfomgt.2015.05.00235:5(527-537)Online publication date: 1-Oct-2015
https://dl.acm.org/doi/10.1016/j.ijinfomgt.2015.05.002
Prakash NSaini AJaiswal M(2014)Enterprise Applications Led Resource Capabilities in Public Sector and Government in IndiaInternational Journal of Information Communication Technologies and Human Development10.5555/2631751.26317526:1(1-17)Online publication date: 1-Jan-2014
https://dl.acm.org/doi/10.5555/2631751.2631752
Kamal MHackney RSarwar K(2013)Investigating Factors Inhibiting e-Government Adoption in Developing CountriesJournal of Global Information Management10.4018/jgim.201310010521:4(77-102)Online publication date: 1-Oct-2013
https://dl.acm.org/doi/10.4018/jgim.2013100105
Al-Yaseen HAl-Soud AAl-Jaghoub S(2013)Assessing Jordan's e-Government Maturity LevelInternational Journal of Electronic Government Research10.4018/ijegr.20131001019:4(1-18)Online publication date: 1-Oct-2013
https://dl.acm.org/doi/10.4018/ijegr.2013100101
Lönn CUppström E(2013)Process Management Challenges in Swedish Public SectorProceedings of the 12th IFIP WG 8.5 International Conference on Electronic Government - Volume 807410.1007/978-3-642-40358-3_18(212-223)Online publication date: 16-Sep-2013
https://dl.acm.org/doi/10.1007/978-3-642-40358-3_18
Weerakkody VAl-Sobhi FEl-Haddadeh R(2012)Building Trust in E-Government Adoption through an Intermediary ChannelInternational Journal of Electronic Government Research10.4018/jegr.20120401058:2(91-106)Online publication date: 1-Apr-2012
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Zhu XYang JWhitfield M(2012)E-government application in promoting local tourism in ChinaInternational Journal of Electronic Finance10.1504/IJEF.2012.0465916:1(13-34)Online publication date: 1-Apr-2012
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