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User experience: A concept without consensus? Exploring practitioners? perspectives through an international survey

Authors:

Carine Lallemand,

Guillaume Gronier,

Vincent KoenigAuthors Info & Claims

Computers in Human Behavior, Volume 43, Issue C

Pages 35 - 48

https://doi.org/10.1016/j.chb.2014.10.048

Published: 01 February 2015 Publication History

Abstract

We have surveyed 758 UX professionals from 35 nationalities.The understanding of User Experience varies according to background variables.The domain, role, language and seniority are the main factors impacting the results.UX is considered to be much more central in Industry than in Academia.Respondents feel the need for a definition that allows translating UX into practice. For more than a decade, User Experience (UX) has grown into a core concept of Human-Computer Interaction (HCI). Practitioners and researchers from a wide range of disciplines are daily working with this concept. However, despite many attempts to understand, define and scope UX, one may still wonder whether a consensus has been reached on this concept. In a willingness to address the complexity of this research topic and bring the concept of UX to maturity, a replication of an international survey has been conducted. The main goal of the present study is to get a better understanding of practitioners' viewpoints on the notion of UX and to analyze potential evolutions over time in the understanding and practical use of the concept. As both practical and theoretical implications of UX are of the greatest importance for whoever designs interactive systems, the exploration of practitioners' perspectives is a valuable step toward continual improvement of UX activities. The present survey has been conducted amongst 758 practitioners and researchers from 35 nationalities. It allows to better understand how this concept is understood and used throughout the world. Amongst interesting results, important differences were observed according to the geographical location and background of the respondents.

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User experience: A concept without consensus? Exploring practitioners? perspectives through an international survey
1. Human-centered computing
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Published In

cover image Computers in Human Behavior

Computers in Human Behavior Volume 43, Issue C

February 2015

325 pages

ISSN:0747-5632

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Copyright © Elsevier Ltd.

Publisher

Elsevier Science Publishers B. V.

Netherlands

Publication History

Published: 01 February 2015

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Cited By

Chen CLiao MSundar S(2024)When to Explain? Exploring the Effects of Explanation Timing on User Perceptions and Trust in AI systemsProceedings of the Second International Symposium on Trustworthy Autonomous Systems10.1145/3686038.3686066(1-17)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3686038.3686066
Chen CLee SJang ESundar S(2024)Is Your Prompt Detailed Enough? Exploring the Effects of Prompt Coaching on Users' Perceptions, Engagement, and Trust in Text-to-Image Generative AI ToolsProceedings of the Second International Symposium on Trustworthy Autonomous Systems10.1145/3686038.3686060(1-12)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3686038.3686060
Seaborn KUrakami JPennefather PMiyake N(2024)Qualitative Approaches to Voice UXACM Computing Surveys10.1145/365866656:12(1-34)Online publication date: 20-Apr-2024
https://dl.acm.org/doi/10.1145/3658666
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Martinelli SLopes LZaina L(2024)UX Research practices related to Long-Term UXInformation and Software Technology10.1016/j.infsof.2024.107431170:COnline publication date: 1-Jun-2024
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Feng KLi TZhang A(2023)Understanding Collaborative Practices and Tools of Professional UX Practitioners in Software OrganizationsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581273(1-20)Online publication date: 19-Apr-2023
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