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Health outcomes of online consumer health information: : A systematic mixed studies review with framework synthesis

Authors:

Reem El Sherif,

Isabelle Vedel,

Maria Cristiane Barbosa Galvao,

Francesca E.Y. Frati,

Sophie Desroches,

Carol Repchinsky,

Benoît Rihoux,

France Légaré,

Bernard Burnand,

Mathieu Bujold,

Roland GradAuthors Info & Claims

Journal of the Association for Information Science and Technology, Volume 70, Issue 7

Pages 643 - 659

https://doi.org/10.1002/asi.24178

Published: 05 June 2019 Publication History

Abstract

The Internet has become the first source of consumer health information. Most theoretical and empirical studies are centered on information needs and seeking, rather than on information outcomes. This review's purpose is to explore and explain health outcomes of Online Consumer Health Information (OCHI) in primary care. A participatory systematic mixed studies review with a framework synthesis was undertaken. Starting from an initial conceptual framework, our specific objectives were to (a) identify types of OCHI outcomes in primary care, (b) identify factors associated with these outcomes, and (c) integrate these factors and outcomes into a comprehensive revised framework combining an information theory and a psychosocial theory of behavior. The results of 65 included studies were synthesized using a qualitative thematic data analysis. The themes derived from the literature underwent a harmonization process that produced a comprehensive typology of OCHI outcomes. The revised conceptual framework specifies four individual and one organizational level of OCHI outcomes, while including factors such as consumers' information needs and four interdependent contextual factors. It contributes to theoretical knowledge about OCHI health outcomes, and informs future research, information assessment methods, and tools to help consumers find and use health information.

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Cited By

Paris BCostley White K(2023)Meeting People Where They AreProceedings of the Association for Information Science and Technology10.1002/pra2.79160:1(316-326)Online publication date: 22-Oct-2023
https://dl.acm.org/doi/10.1002/pra2.791
Brown LVeinot T(2020)Information behavior and social controlJournal of the Association for Information Science and Technology10.1002/asi.2436272:1(66-82)Online publication date: 14-Dec-2020
https://dl.acm.org/doi/10.1002/asi.24362

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Health outcomes of online consumer health information: A systematic mixed studies review with framework synthesis

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cover image Journal of the Association for Information Science and Technology

Journal of the Association for Information Science and Technology Volume 70, Issue 7

July 2019

131 pages

ISSN:2330-1635

EISSN:2330-1643

DOI:10.1002/asi.2019.70.issue-7

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© 2019 The Authors. Journal of the Association for Information Science and Technology published by Wiley Periodicals, Inc. on behalf of ASIS&T.

This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.

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John Wiley & Sons, Inc.

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Published: 05 June 2019

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Cited By

Paris BCostley White K(2023)Meeting People Where They AreProceedings of the Association for Information Science and Technology10.1002/pra2.79160:1(316-326)Online publication date: 22-Oct-2023
https://dl.acm.org/doi/10.1002/pra2.791
Brown LVeinot T(2020)Information behavior and social controlJournal of the Association for Information Science and Technology10.1002/asi.2436272:1(66-82)Online publication date: 14-Dec-2020
https://dl.acm.org/doi/10.1002/asi.24362

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Pierre Pluye

Department of Family Medicine McGill University 5858, Chemin de la Côte‐des‐Neiges, Suite 300, Montréal QC H3S 1Z1 Canada

Reem El Sherif

Department of Family Medicine McGill University 5858, Chemin de la Côte‐des‐Neiges, Suite 300, Montréal QC H3S 1Z1 Canada

Vera Granikov

Department of Family Medicine McGill University 5858, Chemin de la Côte‐des‐Neiges, Suite 300, Montréal QC H3S 1Z1 Canada

Quan Nha Hong

Department of Family Medicine McGill University 5858, Chemin de la Côte‐des‐Neiges, Suite 300, Montréal QC H3S 1Z1 Canada

https://orcid.org/0000-0002-2576-5750

Isabelle Vedel

Department of Family Medicine McGill University 5858, Chemin de la Côte‐des‐Neiges, Suite 300, Montréal QC H3S 1Z1 Canada

Maria Cristiane Barbosa Galvao

Department of Social Medicine, Faculty of Medicine of Ribeirao Preto University of Sao Paulo Avenida Bandeirantes 3900, Ribeirão Preto, São Paulo CEP 14049‐900 Brazil

Francesca E.Y. Frati

Schulich Library of Physical Sciences, Life Sciences, and Engineering McGill University 809 Sherbrooke Street West, Montreal QC H3A 0C1 Canada

Sophie Desroches

School of Nutrition, Faculty of Agriculture and Food Sciences Laval University 2325, Rue de l'Université, Québec QC G1V 0A6 Canada

Carol Repchinsky

Canadian Pharmacists Association 1785 Alta Vista Drive, Ottawa ON K1G 3Y6 Canada

Benoît Rihoux

Centre de Science Politique et de Politique Comparée Université Catholique de Louvain Place Montesquieu 1/L2.08.07, Louvain‐la‐Neuve 1348 Belgium

France Légaré

Department of Family Medicine and Emergency Medicine Laval University 1050, Avenue de la Médecine, Québec QC G1V 0A6 Canada

Bernard Burnand

Institut Universitaire de Médecine Sociale et Préventive Lausanne University Hospital Route de la Corniche 10, Lausanne CH‐1010 Switzerland

Mathieu Bujold

Department of Family Medicine McGill University 5858, Chemin de la Côte‐des‐Neiges, Suite 300, Montréal QC H3S 1Z1 Canada

Roland Grad

Department of Family Medicine McGill University 5858, Chemin de la Côte‐des‐Neiges, Suite 300, Montréal QC H3S 1Z1 Canada

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