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Internet banking adoption in a developing country: an empirical study in Vietnam

Authors:

Thi Nguyet TranAuthors Info & Claims

Information Systems and e-Business Management, Volume 13, Issue 2

Pages 267 - 287

https://doi.org/10.1007/s10257-014-0268-x

Published: 01 May 2015 Publication History

Abstract

Internet banking is growing faster than other e-commerce sectors and has emerged as an evolution in applied banking technology. This study investigates the factors influencing customer intention regarding Internet banking services in Vietnam using elements of an extended technology acceptance model and the theory of planned behaviors. We use structured equation modeling to evaluate the strength of the hypothesized relationships. The results of this study indicate that the use of Internet banking services in Vietnam may be motivated by a set of specific factors (i.e., perceived usefulness, perceived ease of use, perceived credibility, perceived behavioral control, subjective norms, and attitude toward use). These results are expected to help banks understand the critical factors influencing Internet banking usage and to contribute to the creation of competitive promotional campaigns in Vietnam.

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Cited By

Xhafaj EQendraj DSalillari D(2024)A novel hybrid procedure of PLS-SEM, ANN and fuzzy TOPSIS for online bankingJournal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology10.3233/JIFS-23538846:2(5287-5297)Online publication date: 14-Feb-2024
https://dl.acm.org/doi/10.3233/JIFS-235388
Bellahcene MLatreche H(2023)E-Banking Adoption by Algerian Bank CustomersInternational Journal of E-Services and Mobile Applications10.4018/IJESMA.31794315:1(1-20)Online publication date: 10-Feb-2023
https://dl.acm.org/doi/10.4018/IJESMA.317943
Liang WLi W(2023)Impact of internet usage on the subjective well-being of urban and rural householdsTelecommunications Policy10.1016/j.telpol.2023.10251847:3Online publication date: 1-Apr-2023
https://dl.acm.org/doi/10.1016/j.telpol.2023.102518
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Internet banking adoption in a developing country: an empirical study in Vietnam
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Published In

cover image Information Systems and e-Business Management

Information Systems and e-Business Management Volume 13, Issue 2

May 2015

206 pages

ISSN:1617-9846

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Copyright © Copyright © 2015 Springer-Verlag Berlin Heidelberg.

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Springer-Verlag

Berlin, Heidelberg

Publication History

Published: 01 May 2015

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Cited By

Xhafaj EQendraj DSalillari D(2024)A novel hybrid procedure of PLS-SEM, ANN and fuzzy TOPSIS for online bankingJournal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology10.3233/JIFS-23538846:2(5287-5297)Online publication date: 14-Feb-2024
https://dl.acm.org/doi/10.3233/JIFS-235388
Bellahcene MLatreche H(2023)E-Banking Adoption by Algerian Bank CustomersInternational Journal of E-Services and Mobile Applications10.4018/IJESMA.31794315:1(1-20)Online publication date: 10-Feb-2023
https://dl.acm.org/doi/10.4018/IJESMA.317943
Liang WLi W(2023)Impact of internet usage on the subjective well-being of urban and rural householdsTelecommunications Policy10.1016/j.telpol.2023.10251847:3Online publication date: 1-Apr-2023
https://dl.acm.org/doi/10.1016/j.telpol.2023.102518
Yang Y(2020)RETRACTED ARTICLE: Research on the optimization of the supplier intelligent management system for cross-border e-commerce platforms based on machine learningInformation Systems and e-Business Management10.1007/s10257-019-00402-118:4(851-870)Online publication date: 1-Dec-2020
https://dl.acm.org/doi/10.1007/s10257-019-00402-1
Zhang JZhu SYan WLi Z(2020)RETRACTED ARTICLE: The construction and simulation of internet financial product diffusion model based on complex network and consumer decision-making mechanismInformation Systems and e-Business Management10.1007/s10257-018-0384-018:4(545-555)Online publication date: 1-Dec-2020
https://dl.acm.org/doi/10.1007/s10257-018-0384-0
(2018)Internet banking in PakistanInternational Journal of Business Information Systems10.5555/3192105.319211127:3(383-410)Online publication date: 27-Dec-2018
https://dl.acm.org/doi/10.5555/3192105.3192111
(2018)Factors affecting the adoption of internet banking in PakistanInternational Journal of Business Information Systems10.1504/IJBIS.2018.09253028:3(342-370)Online publication date: 27-Dec-2018
https://dl.acm.org/doi/10.1504/IJBIS.2018.092530
(2018)Factors affecting the adoption of internet bankingInternational Journal of Business Information Systems10.1504/IJBIS.2018.09116528:1(95-124)Online publication date: 27-Dec-2018
https://dl.acm.org/doi/10.1504/IJBIS.2018.091165
Qianli S(2017)Research on User Adoption Model and Empirical Study of Cloud Computing Service Based on Structural EquationProceedings of the 2017 2nd International Conference on Communication and Information Systems10.1145/3158233.3159338(345-349)Online publication date: 7-Nov-2017
https://dl.acm.org/doi/10.1145/3158233.3159338

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