Expectations and feedback in user-system communication

Research by Clausen et al [8] underscored that in order to operate effectively, public institutions must inspire confidence in those they serve. The low level of confidence of Indians and world community in the transparency and efficacy of the ...

Social media are often argued to change political communication, decreasing the distance between politicians and citizens, and increasing citizens' influence on policymaking. This paper presents findings from a study of how the Norwegian Labour Party ...

The haptic modality provides a new channel for interpersonal communication through technology by utilizing the sense of touch. In the development of novel haptic communication devices, it is essential to explore the potential users' perceptions of such ...