Building Customer Capacity Through Organizational Patterns Improves the Development Team's Understanding
Article No.: 8, Pages 1 - 12
Abstract
The development team needs to work together with a customer who has a basic understanding of information technology. Customers need to be aware of the business processes and the importance of technology. A customer and the development team need to communicate and understand each other in the software project's development. Software projects can be successfully built when the customer has sufficient capacity. The process of building an organization's strength and sustainability is called capacity-building. Software projects are more effective and quality when capacity development takes place at the organizational level. Capacity directly affects work performance and business outcomes. Due to low customer capacity, we have found in practice and in the literature that False Requirements, No Basic Technology Knowledge, No Domain Knowledge, Mismanaged Timeline, No Trust in Software Project, and Unproductive Discussion are the main customer capacity challenges to the software project development team. We documented our experiences and five newly discovered patterns in government organizations to solve the mentioned challenges. We present this documented experience in the form of patterns in this paper to improve the customer capacity Before work begins on a software project or during the software development process. Some organizational patterns that reduce the mentioned challenges are also used along with newly discovered patterns. We have illustrated the sequences of the patterns and explained how we could make a pattern language from these patterns.
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Published: 02 November 2023
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