research-article

A bottom-up approach to welfare case management decision support software

Authors:

David Krieg,

Patricia Jacovino,

Judy Goldsmith,

Beth GoldsteinAuthors Info & Claims

dg.o '08: Proceedings of the 2008 international conference on Digital government research

Pages 397 - 398

Published: 18 May 2008 Publication History

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Abstract

In an ideal world, welfare case workers should be able to advise their clients without having to trouble themselves with how the recommended actions are carried out. However, many issues interfere with the ideal. The case managers, and we the researchers developing programs for their use, must consider the resources available to the client, and the changing government regulations with which the case managers must comply.

The current research is part of a project to build a database application designed to accommodate the preferences of case managers. The project examines a holistic approach to case management and therefore involves computer scientists, anthropologists and welfare case workers. Once the database has been launched, we will examine how the case managers use software that is not mandated by the state, but instead was created with their input and feedback as an integral part of the design process. A further focus of our study will be to examine how and if the software developed enables the case managers to perform tasks more efficiently and if this model will have a wider applicability in other domains.

Index Terms

A bottom-up approach to welfare case management decision support software
1. General and reference
  1. Cross-computing tools and techniques
    1. Metrics
2. Information systems
  1. Information systems applications

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Published In

dg.o '08: Proceedings of the 2008 international conference on Digital government research

May 2008

488 pages

ISBN:9781605580999

Conference Chairs:
Monique Charbonneau
CEFRIO
,
Lester Diamond
US Social Security Administration
,
Stuart Shulman
University of Pittsburgh
,
Program Chairs:
Soon Ae Chun,
Marijn Janssen,
J. Ramon Gil-Garcia

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Digital Government Society of North America

Publication History

Published: 18 May 2008

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dg.o '08

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NCDG

dg.o '08: Digital government research

May 18 - 21, 2008

Montreal, Canada

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Overall Acceptance Rate 150 of 271 submissions, 55%

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Abstract

Index Terms

Recommendations

Buyers’ welfare maximizing auction design

Decision support systems unfrastructure: The root problems of the management of changing IT

Espousal of Welfare Schemes: A Means for Employees' Satisfied Work Life with Reference to Pharmaceutical Companies

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