Search Results

How large language models are influencing online communities.

Problem definition: We estimate the impact of electric vehicle (EV) charging stations on volumes of consumer foot traffic received by nearby retail establishments. We also explore the conditions under which any effects manifest. Methodology/results: We ...

Recent shifts in societal discourse have led digital platforms to support equity, inclusivity, and diversity by introducing identity-signaling features, for example, indicators of owner race or gender. In this work, we explore whether, when, and how using ...

To what extent are individual or organizational biases affected by racially salient events? We propose that acts of discrimination and the individual biases that undergird them are sensitive to high-salience events and will oscillate with the salience of ...

We study the impacts of telehealth adoption on geographic competition among urban and rural healthcare providers. We consider a quasinatural experiment: states’ entry into the Interstate Medical Licensure Compact, wherein the entry events facilitate ...

We study the impacts of telehealth adoption on geographic competition among urban and rural healthcare providers. We consider a quasinatural experiment: states’ entry into the Interstate Medical Licensure Compact, wherein the entry events facilitate ...

In online dating platforms, users tend to focus their attention on a subset of popular peers, leading to congestion. We consider the potential efficacy of an informational intervention, namely, the disclosure of peers’ recent demand. We evaluate our ...

Congestion is a common issue in digital platform markets, wherein users tend to focus their attention on a subset of popular peers. We examine this issue in the context of online dating, considering the potential efficacy of an informational intervention, ...

Despite their promise, popularity, and rapid growth, the transit implications of ride-hailing platforms (e.g., Uber, Lyft) are not altogether clear. On the one hand, ride-hailing services can provide pooling (i.e., traffic reductions) advantages by ...

We theorize peer awards’ effects on the volume and novelty of creative user-generated content (UGC) produced at online platform communities. We then test our hypotheses via a randomized field experiment on Reddit, wherein we randomly and anonymously ...

As more individuals consider permanently working from home, the online labor market continues to grow as an alternative working environment. While the flexibility and autonomy of these online gigs attracts many workers, success depends critically upon ...

In this work, we investigate how applying human-like characteristics to customer service chatbots can influence retail outcomes. This is an important managerial question as creating effective chatbot experiences through messaging platforms has proven ...

We study the impacts of “humanizing” artificial intelligence (AI)-enabled autonomous customer service agents (chatbots). Implementing a field experiment in collaboration with a dual channel clothing retailer based in the United States, we automate a used ...

This study examines the role of text-based direct messaging systems in online labor markets, which provide a communication channel between workers and employers, adding a personal touch to the exchange of online labor. We propose the effect of workers’ ...

Massive online open courses (MOOCs) are a booming phenomenon in the digital era. However, the online nature of educational delivery via MOOCs creates every opportunity for digital distraction and procrastination, resulting in difficulties for students and ...

Massive online open courses (MOOCs) are a booming phenomenon in the digital era, having attracted millions of users around the world to date. At the same time, educational delivery via MOOCs comes with distinct difficulties for students and instructors ...

Problem definition : Crowdfunding, a relatively new approach for raising capital for early-stage ventures, has grown by leaps and bounds in the past few years. Entrepreneurs launch a campaign on a web platform and solicit contributions from many potential ...

The gig economy comprises a large portion of the workforce in today’s economy. The gig economy has low barriers to entry, enabling flexible work arrangements and allowing workers to engage in contingent employment, whenever, and in some cases, such as ...

The gig economy has low barriers to entry, enabling flexible work arrangements and allowing workers to engage in contingent employment, whenever, and in some cases, such as online labor markets, wherever, workers desire. The growth of the gig economy has ...

Practice or Policy Abstract

Over the past 10 years, app-enabled ride-hailing services such as Uber and Lyft have permeated several geographies, fundamentally changing the transit landscape. Ride-hailing services deliver an on-demand, door-to-door transport service that has the ...

We examine the impact that ride-hailing services have had on the demand for different modes of public transit in the United States, with a particular focus on understanding heterogeneity in the effects. We assess these effects using a panel data set that ...

As of 2007, an estimated 62% of individual bankruptcy filings in the United States were a direct result of costs borne from medical treatment following illness or injury, up from 46% in 2001. This pressing issue is only getting worse and is in need of ...

We design a series of online performance feedback interventions that aim to motivate the production of user-generated content (UGC). Drawing on social value orientation (SVO) theory, we develop a novel set of alternative feedback message framings, ...

This paper examines how (1) a crowdfunding campaign's prosociality (the production of a public versus private good), (2) the social network structure (embeddedness) among individuals advocating for the campaign on social media, and (3) the volume of ...

We examine how the entry of gig-economy platforms influences local entrepreneurial activity. On the one hand, such platforms may reduce entrepreneurial activity by offering stable employment for the unemployed and underemployed. On the other hand, such ...

In hopes of motivating consumers to provide larger volumes of useful reviews, many retailers offer financial incentives. Here, we explore an alternative approach, social norms. We inform individuals about the volume of reviews authored by peers. We test ...