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Article

Evolution of business processes towards eBusiness using a critiquing approach

Authors:

Lerina Aversano,

Thierry Bodhuin,

Gerardo Canfora,

Raffaele Esposito,

Maria TortorellaAuthors Info & Claims

SAC '04: Proceedings of the 2004 ACM symposium on Applied computing

Pages 1351 - 1358

https://doi.org/10.1145/967900.968173

Published: 14 March 2004 Publication History

Abstract

Innovating the business processes of an enterprise requires their preliminary analysis and assessment. In particular, information on the performance and costs of activities and processes must be gathered in order to identify candidates for innovation. A critical point is finding suitable presentation means of the gathered data in order to support effectively the decision makers. This paper presents a strategy and supporting tools for business process innovation. The strategy integrates measurement, decision making, and critiquing techniques, for analyzing business processes, identifying activities and software systems that are candidate to innovation, and mapping critiques onto specific innovation actions. The strategy is supported by a toolkit, named WebEv+, that integrates the WebEv environment [2], for managing the assessment and evaluation tasks, and ArgoUML [1], for modeling and critiquing business processes.

References

[1]

ArgoUml. http://argouml.tigris.org/.

[2]

Aversano, L., Bodhuin, T., Canfora, G. and Tortorella, M., WebEv - a Collaborative Environment for Supporting Measurement Frameworks. in Proc. of Hawai'i International Conference on System Sciences, HICSS-37 (Island of Hawaii, Big Island, January 2004), IEEE Comp.Soc. Press.

Digital Library

[3]

Aversano, L., Esposito, R., Mallardo T. and Tortorella, M. Evolving Legacy System towards eBusiness, in: Managing Corporate Information Systems Evolution and Maintenance, Idea Group publishing, 2004.

[4]

Basili, V. R., Caldiera, G., and Rombach, H. D., The goal question metric approach, Encyclopedia of Software Engineering, Wiley, 1994.

[5]

Basili, V. R., and Weiss, D. M., A Methodology for Collecting Valid Software Engineering Data, IEEE Transactions on Software Engineering. vol. 10, no. 6. (November 1984), IEEE Comp. Soc. Press., pp. 728--738.

[6]

Berztiss, A. T., Reengineering and Processes, Handbook of Software Engineering and Knowledge Engineering. World Scientific Press. 2001.

[7]

Fischer, G. A., Lemke, C., and Mastaglio T., Critics: An emerging approach to knowledge based human computer interaction, Conference of human Factors Systems, 1990.

[8]

Hammer, M., and Champy, J., Reengineering the Corporation: a Manifesto for Business Revolution, NY: HarperCollins, 1993.

[9]

Jacobson, I., Ericsson, M., and Jacobson, A., The Object Advantage: Business Process Reengineering with Object Technology, ACM Press, Addison-Wesley, 1995.

Digital Library

[10]

Klein M., Supporting Conflict Resolution in Cooperative Design Systems, IEEE Transactions on Systems, Man and Cybernetics. Special Issue on Distributed Artificial Intelligence. vol. 21, no. 6, (December 1991), IEEE Comp. Soc. Press.

[11]

Kolodner, J. L., Domeshek, E. A., and Zimring, C. M., Case-based design critiquing, in Proc. of Workshop on Expert Critiquing Systems, (1993), pp. 109--114.

[12]

Langlotz, C. P. and Shortliffe, E. H., Adapting a consultation system to critique user plans, in Int. Journal of Man-Machine Studies, vol. 19. no. 5. (November 1983), pp. 479--496.

[13]

Markovic, M., The Concept of Critique in Social Science, in: Philosophie et Culture: Actes du XVIIe Congrès Mondial de Philosophie / Philosophy and Culture: Proceedings of the XVIIth World Congress of Philosophy, Venant Cauchy, vol. 3 (Montréal: Editions Montmorency, 1988), pp. 556--560.

[14]

Miller, P. L., A Critiquing Approach to expert Computer Advice: ATTENDING, London: Pittman Press, 1984.

Digital Library

[15]

Rational Software, UML Notation Guide versione 1.1, http://www.rational.com/uml/resources/documentation/media/ad970805_UML11_Notation2.pdf

[16]

Rational Software, UML Extension for Business Modeling, versione 1.1, http://www.rational.com/media/uml/resources/media/ad970807_UML 11_Business.pdf

[17]

Robbins, J. E., and Redmiles, D. F., Software architecture critics in the Argo design environment, Knowledge-Based Systems. In press. 1998.

Digital Library

[18]

Silverman B. G., Survey of expert critiquing systems: Practical and theoretical frontiers, Communication of the ACM, vol. 35, no. 4, ACM Press, 1992, pp 106--127.

Digital Library

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Silverman, B. G., and Mezher, T. M., Expert critics in engineering design: lessons learned and research needs. AI Magazine. Spring, 1992. pp. 45--62.

Digital Library

Cited By

Aversano LBodhuin TCanfora GTortorella M(2006)Technology-driven business evolutionJournal of Systems and Software10.1016/j.jss.2005.05.00579:3(314-338)Online publication date: 1-Mar-2006
https://dl.acm.org/doi/10.1016/j.jss.2005.05.005
Aversano LBodhuin TTortorella MHaddad HOmicini AWainwright R(2005)Assessment and impact analysis for aligning business processes and software systemsProceedings of the 2005 ACM symposium on Applied computing10.1145/1066677.1066978(1338-1343)Online publication date: 13-Mar-2005
https://dl.acm.org/doi/10.1145/1066677.1066978
Aversano LTortorella M(2004) An assessment strategy for identifying legacy system evolution requirements in e Business context Journal of Software Maintenance and Evolution: Research and Practice10.1002/smr.29616:4-5(255-276)Online publication date: 27-Jul-2004
https://doi.org/10.1002/smr.296

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Published In

cover image ACM Conferences

SAC '04: Proceedings of the 2004 ACM symposium on Applied computing

March 2004

1733 pages

ISBN:1581138121

DOI:10.1145/967900

Conference Chair:
Hisham M. Haddad
Kennesaw State University
,
Program Chairs:
Andrea Omicini
Università degli Studi di Bologna a Cesena
,
Roger L. Wainwright
University of Tulsa
,
Publications Chair:
Lorie M. Liebrock
New Mexico Institute of Mining and Technology

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 14 March 2004

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SAC04: The 2004 ACM Symposium on Applied Computing

March 14 - 17, 2004

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Cited By

Aversano LBodhuin TCanfora GTortorella M(2006)Technology-driven business evolutionJournal of Systems and Software10.1016/j.jss.2005.05.00579:3(314-338)Online publication date: 1-Mar-2006
https://dl.acm.org/doi/10.1016/j.jss.2005.05.005
Aversano LBodhuin TTortorella MHaddad HOmicini AWainwright R(2005)Assessment and impact analysis for aligning business processes and software systemsProceedings of the 2005 ACM symposium on Applied computing10.1145/1066677.1066978(1338-1343)Online publication date: 13-Mar-2005
https://dl.acm.org/doi/10.1145/1066677.1066978
Aversano LTortorella M(2004) An assessment strategy for identifying legacy system evolution requirements in e Business context Journal of Software Maintenance and Evolution: Research and Practice10.1002/smr.29616:4-5(255-276)Online publication date: 27-Jul-2004
https://doi.org/10.1002/smr.296

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