Demonstration of agent support for user hypotheses in problem diagnosis

People are performing increasingly complicated actions on the web, such as automated purchases involving multiple sites. Things often go wrong, however, and it can be difficult to diagnose a problem in a complex process. Information must be integrated ...

This paper presents an investigation of the self-serving biases of interface agent users. An experiment that involved 202 MS Office users demonstrated that, in contrast to the self-serving hypothesis in attribution theory, people do not always attribute ...

One of the critical parts of a tutoring system is its user interface (UI), which must neither constrain an author in developing lessons, nor impede a student during practice. A system providing training over the Web must also address issues of interface ...