Article

Trust without touch: jumpstarting long-distance trust with initial social activities

Authors:

Gary M. OlsonAuthors Info & Claims

CHI '02: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 141 - 146

https://doi.org/10.1145/503376.503402

Published: 20 April 2002 Publication History

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Abstract

Computer-mediated communication (CMC) is thought to be inadequate when one needs to establish trust. If, however, people meet before using CMC, they trust each other, trust being established through touch. Here we show that if participants do not meet beforehand but rather engage in various getting-acquainted activities over a network, trust is much higher than if they do nothing beforehand, nearly as good as a prior meeting. Using text-chat to get acquainted is nearly as good as meeting, and even just seeing a picture is better than nothing

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Trust without touch: jumpstarting long-distance trust with initial social activities

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Published In

CHI '02: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2002

478 pages

ISBN:1581134533

DOI:10.1145/503376

Conference Chair:
Dennis Wixon
Microsoft Corporation, One Redmond WA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 April 2002

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CHI02

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SIGCHI

CHI02: Human Factors in Computing Systems

April 20 - 25, 2002

Minnesota, Minneapolis, USA

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CHI '02 Paper Acceptance Rate 61 of 414 submissions, 15%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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April 26 - May 1, 2025

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Cited By

View all

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https://dl.acm.org/doi/10.1109/TVCG.2023.3327192
Elhamdadi HStefkovics ABeyer JMoerth EPfister HBearfield CNobre C(2024)Vistrust: a Multidimensional Framework and Empirical Study of Trust in Data VisualizationsIEEE Transactions on Visualization and Computer Graphics10.1109/TVCG.2023.332657930:1(348-358)Online publication date: 1-Jan-2024
https://dl.acm.org/doi/10.1109/TVCG.2023.3326579
Wang YYue YWang WZhang G(2024)Uncovering Non-native Speakers’ Experiences in Global Software Development Teams——a Bourdieusian PerspectiveComputer Supported Cooperative Work (CSCW)10.1007/s10606-024-09504-yOnline publication date: 7-Nov-2024
https://doi.org/10.1007/s10606-024-09504-y
Held THeld T(2024)State of the ArtEinblick: Videotelefonie und Design10.1007/978-3-658-44585-0_2(31-253)Online publication date: 29-May-2024
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