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research-article

From Awareness to Action: Exploring End-User Empowerment Interventions for Dark Patterns in UX

Published: 26 April 2024 Publication History

Abstract

The study of UX dark patterns, i.e., UI designs that seek to manipulate user behaviors, often for the benefit of online services, has drawn significant attention in the CHI and CSCW communities in recent years. To complement previous studies in addressing dark patterns from (1) the designer's perspective on education and advocacy for ethical designs; and (2) the policymaker's perspective on new regulations, we propose an end-user-empowerment intervention approach that helps users (1) raise the awareness of dark patterns and understand their underlying design intents; (2) take actions to counter the effects of dark patterns using a web augmentation approach. Through a two-phase co-design study, including 5 co-design workshops (N=12) and a 2-week technology probe study (N=15), we reported findings on the understanding of users' needs, preferences, and challenges in handling dark patterns and investigated the feedback and reactions to users' awareness of and action on dark patterns being empowered in a realistic in-situ setting.

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    cover image Proceedings of the ACM on Human-Computer Interaction
    Proceedings of the ACM on Human-Computer Interaction  Volume 8, Issue CSCW1
    CSCW
    April 2024
    6294 pages
    EISSN:2573-0142
    DOI:10.1145/3661497
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    • (2024)Trickery: Exploring a Serious Game Approach to Raise Awareness of Deceptive PatternsProceedings of the International Conference on Mobile and Ubiquitous Multimedia10.1145/3701571.3701588(133-147)Online publication date: 1-Dec-2024
    • (2024)“Deception Detected!”—A Serious Game About Detecting Dark PatternsGames and Learning Alliance10.1007/978-3-031-78269-5_18(191-200)Online publication date: 18-Dec-2024

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