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View all- Kuligowska KStanusch M(2024)Commercial chatbot monitoring: Approaches focused on automated conversation analysisHumanities & Social Sciences Reviews10.18510/hssr.2024.122712:2(54-60)Online publication date: 6-Sep-2024
This qualitative interview study explores age differences in perceptions of chatbot communication in a customer service context. Socioemotional selectivity theory and research into technology acceptance suggest that older adults may differ from ...
Chatbots are capable of remembering and referencing previous conversations, but does this enhance user engagement or infringe on privacy? To explore this trade-off, we investigated the format of how a chatbot references previous conversations with a ...
There is a growing interest in chatbots, which are machine agents serving as natural language user interfaces for data and service providers. However, no studies have empirically investigated people’s motivations for using chatbots. In this study, ...
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