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Whispering salesperson: perceptual illusion of interpersonal distance and ventriloquism effect in service of virtual environment by use of whisper voice

Published: 09 October 2023 Publication History

Abstract

The opportunities to receive and provide services on virtual environment (VE) continue to increase. In this study, we focused on the voice in VE, and investigated the effects of whisper voice, which is used in intimate relationships, on interpersonal distance between salesperson and customer and the effective range of ventriloquism effect. The experimental results showed two results when the salesperson used whisper voice. The interpersonal distance between them was significantly smaller than that of the normal voice. The effective range of the ventriloquism effect was significantly larger on the front side and significantly smaller on the backside compared to normal voice.

References

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David Alais and David Burr. 2004. The Ventriloquist Effect Results from Near-Optimal Bimodal Integration. Current biology : CB 14 (03 2004), 257–62. https://doi.org/10.1016/j.cub.2004.01.029
[2]
Mark B. Gardner. 1969. Distance Estimation of 0° or Apparent 0°‐Oriented Speech Signals in Anechoic Space. Journal of the Acoustical Society of America 45 (1969), 47–53.
[3]
Xinghua Li. 2011. Whispering: The murmur of power in a lo-fi world. Media, Culture & Society 33 (01 2011), 19–34. https://doi.org/10.1177/0163443710385498
[4]
Pavel Zahorik. 2003. Auditory and visual distance perception: The proximity-image effect revisited. Journal of The Acoustical Society of America - J ACOUST SOC AMER 113 (01 2003), 2270–2270. https://doi.org/10.1121/1.4780524
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Keiichi Zempo, Azusa Yamazaki, Naoto Wakatsuki, Koichi Mizutani, and Yukihiko Okada. 2022. Mouth-in-the-Door: The Effect of a Sound Image of an Avatar Intruding on Personal Space That Deviates in Position From the Visual Image. IEEE Access 10 (2022), 125772–125791. https://doi.org/10.1109/ACCESS.2022.3222804

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              cover image ACM Conferences
              VRST '23: Proceedings of the 29th ACM Symposium on Virtual Reality Software and Technology
              October 2023
              542 pages
              ISBN:9798400703287
              DOI:10.1145/3611659
              Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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              Association for Computing Machinery

              New York, NY, United States

              Publication History

              Published: 09 October 2023

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              Author Tags

              1. VR
              2. customer service
              3. interpersonal distance
              4. ventriloquism effect
              5. whisper voice

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