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research-article

Metaphors in Voice User Interfaces: A Slippery Fish

Published: 25 September 2023 Publication History

Abstract

We explore a range of different metaphors used for Voice User Interfaces (VUIs) by designers, end-users, manufacturers, and researchers using a novel framework derived from semi-structured interviews and a literature review. We focus less on the well-established idea of metaphors as a way for interface designers to help novice users learn how to interact with novel technology, and more on other ways metaphors can be used. We find that metaphors people use are contextually fluid, can change with the mode of conversation, and can reveal differences in how people perceive VUIs compared to other devices. Not all metaphors are helpful, and some may be offensive. Analyzing this broader class of metaphors can help understand, perhaps even predict problems. Metaphor analysis can be a low-cost tool to inspire design creativity and facilitate complex discussions about sociotechnical issues, enabling us to spot potential opportunities and problems in the situated use of technologies.

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cover image ACM Transactions on Computer-Human Interaction
ACM Transactions on Computer-Human Interaction  Volume 30, Issue 6
December 2023
424 pages
ISSN:1073-0516
EISSN:1557-7325
DOI:10.1145/3623488
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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 September 2023
Online AM: 15 July 2023
Accepted: 17 May 2023
Revised: 12 May 2023
Received: 07 April 2022
Published in TOCHI Volume 30, Issue 6

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  1. Metaphor
  2. Voice User Interfaces
  3. Voice Assistants
  4. Conversational Agents

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  • (2024)Examining Humanness as a Metaphor to Design Voice User InterfacesProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665535(1-15)Online publication date: 8-Jul-2024
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