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The Influence of COVID-19 Pandemic on Malaysian E-Commerce Landscape: The case of Shopee and Lazada

Authors:

Choon Sen Seah,

Yoong Soon Wong,

Farah Waheeda Jalaludin,

Li Har LohAuthors Info & Claims

ICEEG '22: Proceedings of the 6th International Conference on E-Commerce, E-Business and E-Government

Pages 17 - 23

https://doi.org/10.1145/3537693.3537726

Published: 09 July 2022 Publication History

Abstract

As the world was consumed by the spread of COVID-19, the population plunged with it. The world witnessed a great change in lifestyle. This includes spending pattern. The primary goal of this research is to investigate the factors that facilitate e-commerce demand during COVID-19 by focusing on the two popular platforms among Malaysian; Shopee and Lazada. This research attempts to observe and study whether factors such as product, price, time-saving, payment, security, administrative and psychological are related to the demand on e-commerce. The announcement of the Movement Control Order (MCO) by the Malaysian government saw the closing of physical premises. Malaysian has turned to online to source for necessities. A total of 200 samples were collected through an online survey questionnaire. The collected data were analysed using IBM's SPSS software. The result implied that product, price, time-saving, payment, security and administrative factors have a significant relationship on e-commerce demand.

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Cited By

Zaato SZainol NKhan SRehman AFaridi MKhan A(2023)The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee ApplicationBehavioral Sciences10.3390/bs1307056313:7(563)Online publication date: 6-Jul-2023
https://doi.org/10.3390/bs13070563
Chin WXia Loh YSeah CEmilia Muhammad Arif EJalaludin FGhee Seah K(2023)Determinants of Privacy Policy on Social Media Site: Comparison between Weibo and Facebook2023 16th International Symposium on Computational Intelligence and Design (ISCID)10.1109/ISCID59865.2023.00040(139-142)Online publication date: 16-Dec-2023
https://doi.org/10.1109/ISCID59865.2023.00040
Seah YSen Seah CJalaludin FXia Loh Y(2023)Factors Influencing The Use of Agri-Food E-Commerce (AE): An Analysis Of Malaysian Consumers2023 16th International Symposium on Computational Intelligence and Design (ISCID)10.1109/ISCID59865.2023.00039(135-138)Online publication date: 16-Dec-2023
https://doi.org/10.1109/ISCID59865.2023.00039
Show More Cited By

Index Terms

The Influence of COVID-19 Pandemic on Malaysian E-Commerce Landscape: The case of Shopee and Lazada
1. Applied computing
  1. Electronic commerce
2. Social and professional topics
  1. Computing / technology policy

Index terms have been assigned to the content through auto-classification.

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ICEEG '22: Proceedings of the 6th International Conference on E-Commerce, E-Business and E-Government

April 2022

439 pages

ISBN:9781450396523

DOI:10.1145/3537693

Copyright © 2022 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 09 July 2022

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Universiti Tunku Abdul Rahman

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ICEEG 2022

ICEEG 2022: 2022 6th International Conference on E-Commerce, E-Business and E-Government

April 27 - 29, 2022

Plymouth, United Kingdom

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Cited By

Zaato SZainol NKhan SRehman AFaridi MKhan A(2023)The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee ApplicationBehavioral Sciences10.3390/bs1307056313:7(563)Online publication date: 6-Jul-2023
https://doi.org/10.3390/bs13070563
Chin WXia Loh YSeah CEmilia Muhammad Arif EJalaludin FGhee Seah K(2023)Determinants of Privacy Policy on Social Media Site: Comparison between Weibo and Facebook2023 16th International Symposium on Computational Intelligence and Design (ISCID)10.1109/ISCID59865.2023.00040(139-142)Online publication date: 16-Dec-2023
https://doi.org/10.1109/ISCID59865.2023.00040
Seah YSen Seah CJalaludin FXia Loh Y(2023)Factors Influencing The Use of Agri-Food E-Commerce (AE): An Analysis Of Malaysian Consumers2023 16th International Symposium on Computational Intelligence and Design (ISCID)10.1109/ISCID59865.2023.00039(135-138)Online publication date: 16-Dec-2023
https://doi.org/10.1109/ISCID59865.2023.00039
Seah YSeah CHen KLoh YJalaludin F(2023)E-commerce adoption readiness for fresh agricultural products in Malaysia27TH INTERNATIONAL MEETING OF THERMOPHYSICS 202210.1063/5.0164959(030011)Online publication date: 2023
https://doi.org/10.1063/5.0164959
Marion EAugtania A(2023)Comparison of Technology Transformation in Digital Leadership Indonesia and Malaysia in Era Society 5.0E3S Web of Conferences10.1051/e3sconf/202342602077426(02077)Online publication date: 15-Sep-2023
https://doi.org/10.1051/e3sconf/202342602077

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