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Barriers for developing and launching digital identity wallets

Published: 11 July 2023 Publication History

Abstract

Across the European continent, governments and GovTech companies are rushing to launch digital identity wallets for citizens. These wallets should allow citizens to obtain a higher level of control over their personal data. While there are some regulations and policy directions, actors are struggling with the design, launch, and governance of these digital wallets. Those looking for help will find little guidance in academic literature. The objective of this paper is to provide insights in barriers for launching digital identity wallets by a public-private ecosystem. Drawing on the case study approach, we study the available regulations and policy directions, and collect insights from workshops with policy makers and aspiring wallet providers. The main findings indicate that barriers such as the lack of boundary resources (e.g. shared data specifications and exchange standards) and the absence of a collaborative, public-private governance impede the launch of digital identity wallets. Policy makers looking to speed up the launch of digital wallets must focus on removing these barriers, starting with the development and governance of boundary resources by the public-private ecosystem.

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N. Bharosa, S. Luitjens, R. Van Wijk, and T. Pardo, “Panel: Removing the barriers for personal data management,” in ACM International Conference Proceeding Series, May 2018.
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“Digital Wallets: An Introduction.” https://www.gartner.com/en/documents/308109 (accessed Jan. 27, 2023).
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Cited By

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  • (2024)Informatyzacja systemu ochrony zdrowia – problemy i wyzwania. Część IZdrowie Publiczne i Zarządzanie10.4467/20842627OZ.22.022.1935120:4(148-153)Online publication date: 2024
  • (2024)Wallet wars or digital public infrastructure? Orchestrating a digital identity data ecosystem from a government perspectiveElectronic Markets10.1007/s12525-024-00731-134:1Online publication date: 3-Oct-2024
  • (2023)Analyzing the Threats to Blockchain-Based Self-Sovereign Identities by Conducting a Literature SurveyApplied Sciences10.3390/app1401013914:1(139)Online publication date: 22-Dec-2023

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Published In

cover image ACM Other conferences
dg.o '23: Proceedings of the 24th Annual International Conference on Digital Government Research
July 2023
711 pages
ISBN:9798400708374
DOI:10.1145/3598469
This work is licensed under a Creative Commons Attribution International 4.0 License.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 11 July 2023

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dg.o 2023
dg.o 2023: Digital government and solidarity
July 11 - 14, 2023
Gda?sk, Poland

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Overall Acceptance Rate 150 of 271 submissions, 55%

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Cited By

View all
  • (2024)Informatyzacja systemu ochrony zdrowia – problemy i wyzwania. Część IZdrowie Publiczne i Zarządzanie10.4467/20842627OZ.22.022.1935120:4(148-153)Online publication date: 2024
  • (2024)Wallet wars or digital public infrastructure? Orchestrating a digital identity data ecosystem from a government perspectiveElectronic Markets10.1007/s12525-024-00731-134:1Online publication date: 3-Oct-2024
  • (2023)Analyzing the Threats to Blockchain-Based Self-Sovereign Identities by Conducting a Literature SurveyApplied Sciences10.3390/app1401013914:1(139)Online publication date: 22-Dec-2023

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