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research-article

It’s Not Warm But That’s Okay: About Robots That Avoid Human Stereotypes

Authors:

Frederike Jung,

Susanne CJ BollAuthors Info & Claims

NordiCHI '22: Nordic Human-Computer Interaction Conference

Article No.: 48, Pages 1 - 15

https://doi.org/10.1145/3546155.3546695

Published: 08 October 2022 Publication History

Abstract

Robot designs for social applications, such as care, often imitate human appearance and behavior. However, anthropomorphizing technology may reinforce connections between stereotypical characteristics and a robot’s assumed social category such as gender. Several problems are associated with stereotyping. We explore how to design for important social dimensions in care, such as perceived warmth or competence, without reverting to stereotypical images of human caretakers. Aiming towards “de-stereotyping” robotics, we provide a systematic exploration of multimodal behavioral cues for non-anthropomorphic care robots. In an online video study with a non-humanoid performing typical care tasks, all presented behavioral cues resulted in low RoSAS (Robot Social Attribute Scale) warmth, yet high task performance ratings. This emphasizes perceived competence (over warmth) as an essential criterion for non-humanoids. Our findings indicate that a “thing-like” robot appearance may not elicit the same social expectations as humanoid forms, shedding new light on the design space of these robots.

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Cited By

Wester JPohl HHosio Svan Berkel N(2024)"This Chatbot Would Never...": Perceived Moral Agency of Mental Health ChatbotsProceedings of the ACM on Human-Computer Interaction10.1145/36374108:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637410
Mandl SLaß JStrobel A(2024)Associations Between Gender Attributions and Social Perception of Humanoid RobotsNavigating Unpredictability: Collaborative Networks in Non-linear Worlds10.1007/978-3-031-71739-0_6(82-97)Online publication date: 12-Sep-2024
https://doi.org/10.1007/978-3-031-71739-0_6
Liu BTetteroo DMarkopoulos P(2023)3 Key Challenges in Designing Advanced Social Robotic Applications2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)10.1109/RO-MAN57019.2023.10309623(1004-1011)Online publication date: 28-Aug-2023
https://doi.org/10.1109/RO-MAN57019.2023.10309623
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Index Terms

It’s Not Warm But That’s Okay: About Robots That Avoid Human Stereotypes
1. Computer systems organization
  1. Embedded and cyber-physical systems
    1. Robotics
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies
  2. Interaction design
    1. Interaction design process and methods
      1. User centered design

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NordiCHI '22: Nordic Human-Computer Interaction Conference

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Wester JPohl HHosio Svan Berkel N(2024)"This Chatbot Would Never...": Perceived Moral Agency of Mental Health ChatbotsProceedings of the ACM on Human-Computer Interaction10.1145/36374108:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637410
Mandl SLaß JStrobel A(2024)Associations Between Gender Attributions and Social Perception of Humanoid RobotsNavigating Unpredictability: Collaborative Networks in Non-linear Worlds10.1007/978-3-031-71739-0_6(82-97)Online publication date: 12-Sep-2024
https://doi.org/10.1007/978-3-031-71739-0_6
Liu BTetteroo DMarkopoulos P(2023)3 Key Challenges in Designing Advanced Social Robotic Applications2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)10.1109/RO-MAN57019.2023.10309623(1004-1011)Online publication date: 28-Aug-2023
https://doi.org/10.1109/RO-MAN57019.2023.10309623
Spaccatini FCorlito GSacchi S(2023)New dyads? The effect of social robots’ anthropomorphization on empathy towards human beingsComputers in Human Behavior10.1016/j.chb.2023.107821146:COnline publication date: 1-Sep-2023
https://dl.acm.org/doi/10.1016/j.chb.2023.107821
Mandl SBrade JBretschneider MAsbrock FMeyer BJahn GKlimant PStrobel A(2023)Perception of embodied digital technologies: robots and telepresence systemsHuman-Intelligent Systems Integration10.1007/s42454-023-00049-x5:1-2(43-62)Online publication date: 11-Oct-2023
https://doi.org/10.1007/s42454-023-00049-x

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