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research-article

Avoiding Reactions Outside the Home: Challenges, Strategies, and Opportunities to Enhance Dining Out Experiences of People with Food Hypersensitivities

Authors:

Francisco Nunes,

Chia-Fang Chung,

Nervo VerdezotoAuthors Info & Claims

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 208, Pages 1 - 16

https://doi.org/10.1145/3411764.3445662

Published: 07 May 2021 Publication History

Abstract

People with food hypersensitivities experience adverse reactions when eating certain foods and thus need to adapt their diet. When dining out, the challenge is greater as people entrust the care of their allergy, intolerance, or celiac disease, in the hands of staff who might not have enough knowledge to appropriately care for them. This interview study explored how people with food hypersensitivities avoid reactions while eating out, to inspire future digital technology design. Our findings show the social and emotional impact of food hypersensitivities and how people practically cope by investigating restaurants’ safety precautions, correcting orders, or even educating restaurants’ staff. We discuss our findings against the experiences of other people living with chronic conditions and offer design opportunities for digital technologies to enhance dining out experiences of people with food hypersensitivities.

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Cited By

Bromiley LRoberts SAffleck KClarke ATomecek LAngus R(2024)Patient expectations and understanding of hospital food service provision when declaring a food allergyJournal of Human Nutrition and Dietetics10.1111/jhn.1338238:1Online publication date: 13-Oct-2024
https://doi.org/10.1111/jhn.13382
Lee YWei C(2024)Consumer visual attention to food allergen information on restaurant menus: an eye-tracking studyBritish Food Journal10.1108/BFJ-02-2023-0156126:6(2454-2476)Online publication date: 2-Apr-2024
https://doi.org/10.1108/BFJ-02-2023-0156
Harmon SHeitkemper EMamykina LHwang M(2022)Are We Healthier Together? Two Strategies for Supporting Macronutrient Assessment Skills and How the Crowd Can Help (or Not)Proceedings of the ACM on Human-Computer Interaction10.1145/35555936:CSCW2(1-25)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555593

Index Terms

Avoiding Reactions Outside the Home: Challenges, Strategies, and Opportunities to Enhance Dining Out Experiences of People with Food Hypersensitivities
1. Human-centered computing
  1. Human computer interaction (HCI)

Index terms have been assigned to the content through auto-classification.

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CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

10862 pages

ISBN:9781450380966

DOI:10.1145/3411764

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Tohoku University, Japan
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Cited By

Bromiley LRoberts SAffleck KClarke ATomecek LAngus R(2024)Patient expectations and understanding of hospital food service provision when declaring a food allergyJournal of Human Nutrition and Dietetics10.1111/jhn.1338238:1Online publication date: 13-Oct-2024
https://doi.org/10.1111/jhn.13382
Lee YWei C(2024)Consumer visual attention to food allergen information on restaurant menus: an eye-tracking studyBritish Food Journal10.1108/BFJ-02-2023-0156126:6(2454-2476)Online publication date: 2-Apr-2024
https://doi.org/10.1108/BFJ-02-2023-0156
Harmon SHeitkemper EMamykina LHwang M(2022)Are We Healthier Together? Two Strategies for Supporting Macronutrient Assessment Skills and How the Crowd Can Help (or Not)Proceedings of the ACM on Human-Computer Interaction10.1145/35555936:CSCW2(1-25)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555593

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