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Personalised Chats with Voice Assistants: The User Perspective

Authors:

Sarah Theres Völkel,

Penelope Kempf,

Heinrich HussmannAuthors Info & Claims

CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces

Article No.: 53, Pages 1 - 4

https://doi.org/10.1145/3405755.3406156

Published: 22 July 2020 Publication History

Abstract

Recent research suggests that adapting a voice assistant's personality to the user can improve the interaction experience. We present a pragmatic and practical approach to adapting voice assistant personality. We asked users to take the voice assistant's perspective and write their "ideal" voice assistant-user dialogue in different scenarios in an automotive context. Our results indicate individual differences in participants' preference for social or purely functional conversations with the voice assistant.

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Cited By

Seaborn KSawa YWatanabe M(2024)Coimagining the Future of Voice Assistants with Cultural SensitivityHuman Behavior and Emerging Technologies10.1155/2024/32387372024(1-21)Online publication date: 25-Mar-2024
https://doi.org/10.1155/2024/3238737
Edwards JDoyle PBranigan HCowan B(2024)Comparing Perceptions of Static and Adaptive Proactive Speech AgentsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665548(1-12)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665548
Pias SHuang RWilliamson DKim MKapadia A(2024)The Impact of Perceived Tone, Age, and Gender on Voice Assistant Persuasiveness in the Context of Product RecommendationsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665545(1-15)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665545
Show More Cited By

Index Terms

Personalised Chats with Voice Assistants: The User Perspective
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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Information & Contributors

Information

Published In

cover image ACM Other conferences

CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces

July 2020

271 pages

ISBN:9781450375443

DOI:10.1145/3405755

Conference Chairs:
María Inés Torres,
Stephan Schlögl,
Program Chairs:
Leigh Clark,
Martin Porcheron

Copyright © 2020 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 22 July 2020

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Poster
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Refereed limited

Conference

CUI '20

CUI '20: 2nd Conference on Conversational User Interfaces

July 22 - 24, 2020

Bilbao, Spain

Acceptance Rates

CUI '20 Paper Acceptance Rate 13 of 39 submissions, 33%;

Overall Acceptance Rate 34 of 100 submissions, 34%

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Cited By

Seaborn KSawa YWatanabe M(2024)Coimagining the Future of Voice Assistants with Cultural SensitivityHuman Behavior and Emerging Technologies10.1155/2024/32387372024(1-21)Online publication date: 25-Mar-2024
https://doi.org/10.1155/2024/3238737
Edwards JDoyle PBranigan HCowan B(2024)Comparing Perceptions of Static and Adaptive Proactive Speech AgentsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665548(1-12)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665548
Pias SHuang RWilliamson DKim MKapadia A(2024)The Impact of Perceived Tone, Age, and Gender on Voice Assistant Persuasiveness in the Context of Product RecommendationsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665545(1-15)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665545
Hundertmark S(2024)Be the Bot – Versicherungskunden in der Rolle eines ChatbotsKundendialog-Management10.1007/978-3-658-42851-8_12(189-200)Online publication date: 8-Feb-2024
https://doi.org/10.1007/978-3-658-42851-8_12
Zargham NAlexandrovsky DMildner TPorzel RMalaka R(2023)"Let's Face It": Investigating User Preferences for Virtual Humanoid Home AssistantsProceedings of the 11th International Conference on Human-Agent Interaction10.1145/3623809.3623821(246-256)Online publication date: 4-Dec-2023
https://dl.acm.org/doi/10.1145/3623809.3623821
Ma YAbdelrahman YPetz BDrewes HAlt FHussmann HButz A(2022)Enthusiasts, Pragmatists, and Skeptics: Investigating Users’ Attitudes Towards Emotion- and Personality-Aware Voice Assistants across CulturesProceedings of Mensch und Computer 202210.1145/3543758.3543776(308-322)Online publication date: 4-Sep-2022
https://dl.acm.org/doi/10.1145/3543758.3543776
Zargham NAlexandrovsky DErich JWenig NMalaka R(2022)“I Want It That Way”: Exploring Users’ Customization and Personalization Preferences for Home AssistantsExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3519843(1-8)Online publication date: 27-Apr-2022
https://dl.acm.org/doi/10.1145/3491101.3519843
Ahmad RSiemon DGnewuch URobra-Bissantz S(2022)Designing Personality-Adaptive Conversational Agents for Mental Health CareInformation Systems Frontiers10.1007/s10796-022-10254-924:3(923-943)Online publication date: 2-Mar-2022
https://doi.org/10.1007/s10796-022-10254-9
Völkel SMeindl SHussmann H(2021)Manipulating and Evaluating Levels of Personality Perceptions of Voice Assistants through Enactment-Based Dialogue DesignProceedings of the 3rd Conference on Conversational User Interfaces10.1145/3469595.3469605(1-12)Online publication date: 27-Jul-2021
https://dl.acm.org/doi/10.1145/3469595.3469605
Todi KLeiva LBuschek DTian POulasvirta A(2021)Conversations with GUIsProceedings of the 2021 ACM Designing Interactive Systems Conference10.1145/3461778.3462124(1447-1457)Online publication date: 28-Jun-2021
https://dl.acm.org/doi/10.1145/3461778.3462124
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