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”I am Definitely Manipulated, Even When I am Aware of it. It’s Ridiculous!” - Dark Patterns from the End-User Perspective

Authors:

Kerstin Bongard-Blanchy,

Salvador Rivas,

Sophie Doublet,

Vincent Koenig,

Gabriele LenziniAuthors Info & Claims

DIS '21: Proceedings of the 2021 ACM Designing Interactive Systems Conference

Pages 763 - 776

https://doi.org/10.1145/3461778.3462086

Published: 28 June 2021 Publication History

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Abstract

Online services pervasively employ manipulative designs (i.e., dark patterns) to influence users to purchase goods and subscriptions, spend more time on-site, or mindlessly accept the harvesting of their personal data. To protect users from the lure of such designs, we asked: are users aware of the presence of dark patterns? If so, are they able to resist them? By surveying 406 individuals, we found that they are generally aware of the influence that manipulative designs can exert on their online behaviour. However, being aware does not equip users with the ability to oppose such influence. We further find that respondents, especially younger ones, often recognise the ”darkness” of certain designs, but remain unsure of the actual harm they may suffer. Finally, we discuss a set of interventions (e.g., bright patterns, design frictions, training games, applications to expedite legal enforcement) in the light of our findings.

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Cited By

Knyzelis M(2024)CREATIVE MANIPULATION: A CASE STUDY OF CONFIRMSHAMING AS A DECEPTIVE DESIGN PATTERNCreativity Studies10.3846/cs.2024.2130817:1(335-344)Online publication date: 9-Jan-2024
https://doi.org/10.3846/cs.2024.21308
Szudra MKułaga WCzerwonka M(2024)Preferencje komunikacyjne użytkowników Facebooka w czasie wyborów parlamentarnych 2023 r. Analiza kognitywno-medioznawczaStudia Medioznawcze10.33077/uw.24511617.sm.2024.4.79725:4(191-210)Online publication date: 12-Oct-2024
https://doi.org/10.33077/uw.24511617.sm.2024.4.797
Magomedova A(2024)THE NATURE OF BUSINESS MODEL OF A COMPANYTHEORETICAL AND APPLIED ISSUES OF ECONOMICS10.17721/tppe.2024.49.8(87-93)Online publication date: 2024
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Published In

cover image ACM Conferences

DIS '21: Proceedings of the 2021 ACM Designing Interactive Systems Conference

June 2021

2082 pages

ISBN:9781450384766

DOI:10.1145/3461778

Editors:
Wendy Ju
Jacobs Technion-Cornell Institute at Cornell Tech
,
Lora Oehlberg
University of Calgary
,
Sean Follmer
Stanford University
,
Sarah Fox
Carnegie Mellon University
,
Stacey Kuznetsov
Arizona State University

Copyright © 2021 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

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Published: 28 June 2021

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DIS '21: Designing Interactive Systems Conference 2021

June 28 - July 2, 2021

Virtual Event, USA

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Cited By

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https://doi.org/10.3846/cs.2024.21308
Szudra MKułaga WCzerwonka M(2024)Preferencje komunikacyjne użytkowników Facebooka w czasie wyborów parlamentarnych 2023 r. Analiza kognitywno-medioznawczaStudia Medioznawcze10.33077/uw.24511617.sm.2024.4.79725:4(191-210)Online publication date: 12-Oct-2024
https://doi.org/10.33077/uw.24511617.sm.2024.4.797
Magomedova A(2024)THE NATURE OF BUSINESS MODEL OF A COMPANYTHEORETICAL AND APPLIED ISSUES OF ECONOMICS10.17721/tppe.2024.49.8(87-93)Online publication date: 2024
https://doi.org/10.17721/tppe.2024.49.8
Kelly DRubin V(2024)Identifying Dark Patterns in User Account Disabling Interfaces: Content Analysis ResultsSocial Media + Society10.1177/2056305123122426910:1Online publication date: 27-Jan-2024
https://doi.org/10.1177/20563051231224269
McDaniel BRadesky JPater JGalovan AHarrison ACornet VReining LSchaller ADrouin M(2024)Heavy Users, Mobile Gamers, and Social Networkers: Patterns of Objective Smartphone Use in Parents of Infants and Associations With Parent Depression, Sleep, Parenting, and Problematic Phone UseHuman Behavior and Emerging Technologies10.1155/2024/36019692024:1Online publication date: 10-Sep-2024
https://doi.org/10.1155/2024/3601969
Mildner TSavino GPutze SMalaka R(2024)Finding a Way Through the Social Media Labyrinth: Guiding Design Through User ExpectationsProceedings of the International Conference on Mobile and Ubiquitous Multimedia10.1145/3701571.3701605(157-171)Online publication date: 1-Dec-2024
https://dl.acm.org/doi/10.1145/3701571.3701605
Niknejad SMildner TZargham NPutze SMalaka R(2024)Level Up or Game Over: Exploring How Dark Patterns Shape Mobile GamesProceedings of the International Conference on Mobile and Ubiquitous Multimedia10.1145/3701571.3701604(148-156)Online publication date: 1-Dec-2024
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Kronhardt KRolfes KGerken J(2024)Trickery: Exploring a Serious Game Approach to Raise Awareness of Deceptive PatternsProceedings of the International Conference on Mobile and Ubiquitous Multimedia10.1145/3701571.3701588(133-147)Online publication date: 1-Dec-2024
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Schäfer RSahabi SBrocker ABorchers J(2024)Growing Up With Dark Patterns: How Children Perceive Malicious User Interface DesignsProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685358(1-17)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685358
Aung KSoubutts ESingh A(2024)"What a stupid way to do business": Towards an Understanding of Older Adults' Perceptions of Deceptive Patterns and Ways to Develop ResistanceProceedings of the ACM on Human-Computer Interaction10.1145/36771138:CHI PLAY(1-31)Online publication date: 15-Oct-2024
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