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Accessibility-in-use of public e-services: An exploratory study including users with low vision

Authors:

J. Eduardo Pérez,

Xabier ValenciaAuthors Info & Claims

Interacción '19: Proceedings of the XX International Conference on Human Computer Interaction

Article No.: 15, Pages 1 - 4

https://doi.org/10.1145/3335595.3335653

Published: 25 June 2019 Publication History

Abstract

Accessibility of public websites and e-services is essential for the development of e-Government. The provision of barrier-free public e-services would ensure the inclusion of all people and would especially benefit people with disabilities who would be able to perform administrative tasks electronically. Many studies have been carried out to evaluate the accessibility of public e-services. However, most of these studies rely on manual and automated evaluation and do not involve people with disabilities. In this paper, we present an accessibility-in-use evaluation based on an exploratory study of five public e-services with ten participants, five of whom were people with low vision. The preliminary results discussed in this paper reveal accessibility-in-use barriers for most of the participants but particularly for those with low vision even if the selected e-services claim to conform to existing accessibility standards and did not present critical accessibility issues according to the expert evaluation carried out. The results highlight some particular aspects to be considered for developing more accessible public e-services.

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Cited By

Sala AArrue MPérez JEspín-Tello SMoreno L(2023)Accessibility Design Issues beyond the Standards of Government e-Services for People with Low VisionInternational Journal of Human–Computer Interaction10.1080/10447318.2023.224160940:19(5827-5844)Online publication date: 6-Aug-2023
https://doi.org/10.1080/10447318.2023.2241609
Abascal JAhmetovic DYaneva V(2022)Web accessibility and beyond in eGovernmentProceedings of the 19th International Web for All Conference10.1145/3493612.3520443(1-3)Online publication date: 25-Apr-2022
https://dl.acm.org/doi/10.1145/3493612.3520443

Index Terms

Accessibility-in-use of public e-services: An exploratory study including users with low vision
1. Human-centered computing
  1. Accessibility
    1. Accessibility design and evaluation methods

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Published In

cover image ACM Other conferences

Interacción '19: Proceedings of the XX International Conference on Human Computer Interaction

June 2019

296 pages

ISBN:9781450371766

DOI:10.1145/3335595

Copyright © 2019 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 June 2019

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Short-paper
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Refereed limited

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Eusko Jaurlaritza

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Interacción 2019

Interacción 2019: XX International Conference on Human Computer Interaction

June 25 - 28, 2019

Gipuzkoa, Donostia, Spain

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Interacción '19 Paper Acceptance Rate 62 of 90 submissions, 69%;

Overall Acceptance Rate 109 of 163 submissions, 67%

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Cited By

Sala AArrue MPérez JEspín-Tello SMoreno L(2023)Accessibility Design Issues beyond the Standards of Government e-Services for People with Low VisionInternational Journal of Human–Computer Interaction10.1080/10447318.2023.224160940:19(5827-5844)Online publication date: 6-Aug-2023
https://doi.org/10.1080/10447318.2023.2241609
Abascal JAhmetovic DYaneva V(2022)Web accessibility and beyond in eGovernmentProceedings of the 19th International Web for All Conference10.1145/3493612.3520443(1-3)Online publication date: 25-Apr-2022
https://dl.acm.org/doi/10.1145/3493612.3520443

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