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Understanding the Use of Crisis Informatics Technology among Older Adults

Authors:

Mary Amulya Joseph,

Jacqueline Griffin,

Andrea G. ParkerAuthors Info & Claims

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Pages 1 - 13

https://doi.org/10.1145/3313831.3376862

Published: 23 April 2020 Publication History

Abstract

Mass emergencies increasingly pose significant threats to human life, with a disproportionate burden being incurred by older adults. Research has explored how mobile technology can mitigate the effects of mass emergencies. However, less work has examined how mobile technologies support older adults during emergencies, considering their unique needs. To address this research gap, we interviewed 16 older adults who had recent experience with an emergency evacuation to understand the perceived value of using mobile technology during emergencies. We found that there was a lack of awareness and engagement with existing crisis apps. Our findings characterize the ways in which our participants did and did not feel crisis informatics tools address human values, including basic needs and esteem needs. We contribute an understanding of how older adults used mobile technology during emergencies and their perspectives on how well such tools address human values.

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Cited By

Nurain NChung CCaldeira CConnelly K(2024)Designing a Card-Based Design Tool to Bridge Academic Research & Design Practice For Societal ResilienceProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642686(1-20)Online publication date: 11-May-2024
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https://doi.org/10.15187/adr.2023.08.36.3.253
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Index Terms

Understanding the Use of Crisis Informatics Technology among Older Adults
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing
  2. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image ACM Conferences

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

April 2020

10688 pages

ISBN:9781450367080

DOI:10.1145/3313831

General Chairs:
Regina Bernhaupt
Eindhoven University of Technology, Netherlands
,
Florian 'Floyd' Mueller
Monash University, Australia
,
David Verweij
Newcastle University, UK
,
Josh Andres
RMIT, Australia
,
Program Chairs:
Joanna McGrenere
University of British Columbia, Canada
,
Andy Cockburn
University of Canterbury, New Zealand
,
Ignacio Avellino
University of Maryland Baltimore County, USA
,
Alix Goguey
Grenoble Alpes University, France
,
Pernille Bjørn
University of Copenhagen, Denmark
,
Shengdong (Shen) Zhao
National University of Singapore, Singapore
,
Briane Paul Samson
Future University Hakodate, Japan & De La Salle University, Philippines
,
Rafal Kocielnik
University of Washington, USA

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Published: 23 April 2020

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Cited By

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https://dl.acm.org/doi/10.1145/3613904.3642686
Kim MKim MCui MCui MChoi SChoi SJeong AJeong AKim SKim SLee SLee S(2023)Design Research for Rational Decision Making and Behavior Change in Emergency SituationsArchives of Design Research10.15187/adr.2023.08.36.3.25336:3(253-271)Online publication date: 31-Aug-2023
https://doi.org/10.15187/adr.2023.08.36.3.253
Simko LSri Ramulu HKohno TAcar Y(2023)The Use and Non-Use of Technology During HurricanesProceedings of the ACM on Human-Computer Interaction10.1145/36102157:CSCW2(1-54)Online publication date: 4-Oct-2023
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Anuyah OBadillo-Urquiola KMetoyer R(2023)Characterizing the Technology Needs of Vulnerable Populations for Participation in Research and Design by Adopting Maslow’s Hierarchy of NeedsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581221(1-20)Online publication date: 19-Apr-2023
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Zhang YGaggiano JYongsatianchot NSuhaimi NKim MSun YGriffin JParker A(2023)What Do We Mean When We Talk about Trust in Social Media? A Systematic ReviewProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581019(1-22)Online publication date: 19-Apr-2023
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Harrington CEgede L(2023)Trust, Comfort and Relatability: Understanding Black Older Adults’ Perceptions of Chatbot Design for Health Information SeekingProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580719(1-18)Online publication date: 19-Apr-2023
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Suhaimi NZhang YJoseph MKim MParker AGriffin J(2022)Investigating Older Adults’ Attitudes towards Crisis Informatics Tools: Opportunities for Enhancing Community Resilience during DisastersProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517528(1-16)Online publication date: 29-Apr-2022
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