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Feedpal: Understanding Opportunities for Chatbots in Breastfeeding Education of Women in India

Authors:

Pushpendra SinghAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 170, Pages 1 - 30

https://doi.org/10.1145/3359272

Published: 07 November 2019 Publication History

Abstract

Use of chatbots in different spheres of life is continuously increasing since a couple of years. We attempt to understand the potential of chatbots for breastfeeding education by conducting an Wizard-of-Oz experiment with 22 participants. Our participants included breastfeeding mothers and community health workers from the slum areas of Delhi, India.

We prototyped our chatbot as an interactive question-answering application and analyzed users' interaction patterns, perceptions, and contexts of use. The chatbot use cases emerged primarily as the first line of support. The participants, especially the mothers, were enthusiastic with the opportunity to ask questions and get reliable answers. We also observed the influencing role of female relative, e.g. mothers-in-law, in breastfeeding practices. Our analysis of user information-seeking suggests that a majority of questions (88%) are of nature that can be answered by a chatbot application. We further observe that the queries are embedded deeply into myths and existing belief systems. Therefore requiring the designers to focus on subtle aspects for providing information such as positive reinforcement and contextual sensitivity. Further, we discuss, different societal and ethical issues associated with Chatbot usage for a public health topic such as breastfeeding education.

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Feedpal: Understanding Opportunities for Chatbots in Breastfeeding Education of Women in India
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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Published In

cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

5026 pages

EISSN:2573-0142

DOI:10.1145/3371885

Editors:
Airi Lampinen
Stockholm University, Sweden
,
Darren Gergle
Northwestern University, USA
,
David A. Shamma
FXPAL, USA

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Copyright © 2019 Owner/Author.

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike International 4.0 License.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 November 2019

Published in PACMHCI Volume 3, Issue CSCW

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De Araújo Neto APinto GCorrêa JSoares LBatista CPinheiro FTeles A(2024)Chatbots na identificação de problemas de amamentação: avaliação de desempenhoChatbots in identification of breastfeeding issues: performance evaluationChatbots en la identificación de problemas de lactancia materna: evaluación del desempeñoJournal of Health Informatics10.59681/2175-4411.v16.iEspecial.2024.137016:EspecialOnline publication date: 19-Nov-2024
https://doi.org/10.59681/2175-4411.v16.iEspecial.2024.1370
De Souza JViswanath VEchterhoff JChamberlain KWang E(2024)Augmenting Telepostpartum Care With Vision-Based Detection of Breastfeeding-Related Conditions: Algorithm Development and ValidationJMIR AI10.2196/547983(e54798)Online publication date: 24-Jun-2024
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Rashik MJasim MKucher KSarvghad AMahyar N(2024)Beyond Text and Speech in Conversational Agents: Mapping the Design Space of AvatarsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661563(1875-1894)Online publication date: 1-Jul-2024
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Félix BBraga CNtinga XTill SMeoli LVan Heerden AMelo RVerdezoto NDensmore MNunes F(2024)Understanding How Parents Deal With the Health Advice They Receive: A Qualitative Study and Implications for the Design of Message-based Health Dissemination Systems for Child HealthProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661504(1319-1335)Online publication date: 1-Jul-2024
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Kaur JSharma PKumar VDuggal MDiamond-Smith NEl Ayadi AVosburg KSingh P(2024)Exploring the Role of Chatbots in Tackling COVID-19 Vaccine Hesitancy among Pregnant and Breastfeeding Women in Rural Northern IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36373328:CSCW1(1-29)Online publication date: 26-Apr-2024
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Richardson DIslam MCumbo BShrestha PVarghese DBartindale TOlivier P(2024)A Design Vocabulary for Scaffolding Group Interaction Archetypes through Synchronous TelephonyProceedings of the ACM on Human-Computer Interaction10.1145/36372898:CSCW1(1-22)Online publication date: 26-Apr-2024
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De Souza JChamberlain KWang E(2024)LCBuddy: Towards a Smartphone-based Self-Assessment Tool for Postpartum Patients With Breast PainExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650944(1-7)Online publication date: 11-May-2024
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