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Uber in Bangladesh: The Tangled Web of Mobility and Justice

Authors:

Nassim Jafarinaimi,

Mehrab Bin MorshedAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 2, Issue CSCW

Article No.: 98, Pages 1 - 21

https://doi.org/10.1145/3274367

Published: 01 November 2018 Publication History

Abstract

Ridesharing services have been viewed as heralding the next generation of mobility and recognized for their potential to provide an alternate and more flexible model of work. These services have also been critiqued for their treatment of employees, low wages, and other concerns. In this paper, we present a qualitative investigation of the introduction of Uber in Dhaka, Bangladesh. Using interview data from drivers and riders, and content analysis of riders' Facebook posts, we highlight how Uber's introduction into Dhaka's existing transportation infrastructure influenced experiences and practices of mobility in the city. Drawing on Iris Marion Young's theory of justice, we demonstrate how the introduction of Uber in Dhaka reinforces existing modes of oppression and introduces new ones, even as it generates room for creative modes of resistance. Finally, we underline algorithms' opacity and veneer of objectivity as a potential source of oppression, call for deepening the postcolonial computing perspective, and make a case for stronger connections between technology interventions and policy.

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Cited By

Koley SKumar Barua MBisi A(2025)Inhibitors in ridesharing firms from developing Nations: A novel Integrated MCDM – Text Mining approach using Large-Scale dataTransportation Research Part E: Logistics and Transportation Review10.1016/j.tre.2024.103832193(103832)Online publication date: Jan-2025
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Thuppilikkat ADhar DChandra P(2024)Union Makes Us Strong: Space, Technology, and On-Demand Ridesourcing Digital Labour PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/36870028:CSCW2(1-36)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687002
Rifat MDas DPoddar AJannat MSoden RSemaan BAhmed S(2024)The Politics of Fear and the Experience of Bangladeshi Religious Minority Communities Using Social Media PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/36869268:CSCW2(1-32)Online publication date: 8-Nov-2024
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Index Terms

Uber in Bangladesh: The Tangled Web of Mobility and Justice
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 2, Issue CSCW

November 2018

4104 pages

EISSN:2573-0142

DOI:10.1145/3290265

Editors:
Karrie Karahalios
University of Illinois & Adobe
,
Andrés Monroy-Hernández
Snap Inc.
,
Airi Lampinen
Stockholm University
,
Geraldine Fitzpatrick
Vienna University of Technology

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Published: 01 November 2018

Published in PACMHCI Volume 2, Issue CSCW

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Cited By

Koley SKumar Barua MBisi A(2025)Inhibitors in ridesharing firms from developing Nations: A novel Integrated MCDM – Text Mining approach using Large-Scale dataTransportation Research Part E: Logistics and Transportation Review10.1016/j.tre.2024.103832193(103832)Online publication date: Jan-2025
https://doi.org/10.1016/j.tre.2024.103832
Thuppilikkat ADhar DChandra P(2024)Union Makes Us Strong: Space, Technology, and On-Demand Ridesourcing Digital Labour PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/36870028:CSCW2(1-36)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687002
Rifat MDas DPoddar AJannat MSoden RSemaan BAhmed S(2024)The Politics of Fear and the Experience of Bangladeshi Religious Minority Communities Using Social Media PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/36869268:CSCW2(1-32)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686926
Yang TMiceli M(2024)"Guilds" as Worker Empowerment and Control in a Chinese Data Work PlatformProceedings of the ACM on Human-Computer Interaction10.1145/36869048:CSCW2(1-27)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686904
Das DGandhi DSemaan B(2024)Reimagining Communities through Transnational Bengali Decolonial Discourse with YouTube Content CreatorsProceedings of the ACM on Human-Computer Interaction10.1145/36869008:CSCW2(1-36)Online publication date: 8-Nov-2024
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Goyal TRangaswamy N(2024)Unveiling Two-Fold Gamification: Exploring the Agency Of DeliveryWorkers in Urban IndiaProceedings of the 7th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies10.1145/3674829.3675066(117-126)Online publication date: 8-Jul-2024
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Tieanklin NBreda JAlthoff THeimerl K(2024)"I will just have to keep driving": A Mixed-methods Investigation of Lack of Agency within the Thai Motorcycle Rideshare Driver CommunityProceedings of the ACM on Human-Computer Interaction10.1145/36537068:CSCW1(1-28)Online publication date: 26-Apr-2024
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Petterson AJaimes Rodriguez IDoggett OChandra P(2024)Networks of care in digital domestic labour economiesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642200(1-16)Online publication date: 11-May-2024
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Mim NNandi DKhan SDey AAhmed S(2024)In-Between Visuals and Visible: The Impacts of Text-to-Image Generative AI Tools on Digital Image-making Practices in the Global SouthProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641951(1-18)Online publication date: 11-May-2024
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Islam MKhan FNahar NHasan M(2024)Factors to Form Business Strategy for Online-Based Ride-Sharing ServicesInformation Systems for Intelligent Systems10.1007/978-981-99-8612-5_27(335-345)Online publication date: 27-Feb-2024
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