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I'm Sorry, Dave, I'm Afraid I Can't Do That: Chatbot Perception and Expectations

Author:

Jennifer ZamoraAuthors Info & Claims

HAI '17: Proceedings of the 5th International Conference on Human Agent Interaction

Pages 253 - 260

https://doi.org/10.1145/3125739.3125766

Published: 27 October 2017 Publication History

Abstract

Artificial intelligence continues to grow in popularity on mobile platforms, increasing exposure to chatbot apps. Chatbot technology has evolved over time, yet the purpose and added value that chatbots offer has not been clearly defined. In order to design a chatbot that provides a meaningful experience, we must first understand what expectations people have for this technology, and what opportunities are there for chatbots based on user needs. This study includes qualitative data from 54 participants in the US and India, sharing their expectations and experiences with a chatbot. The research objectives include:1) understand user perception and expectations of chatbots 2) surface preferences for input modality and 3) identify domains where chatbots can add meaningful purpose.

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Index Terms

I'm Sorry, Dave, I'm Afraid I Can't Do That: Chatbot Perception and Expectations
1. Human-centered computing

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Published In

cover image ACM Conferences

HAI '17: Proceedings of the 5th International Conference on Human Agent Interaction

October 2017

550 pages

ISBN:9781450351133

DOI:10.1145/3125739

General Chairs:
Britta Wrede
Bielefeld University, Germany
,
Yukie Nagai
Osaka University, Japan
,
Program Chairs:
Takanori Komatsu
Meiji University, Japan
,
Marc Hanheide
University of Lincoln, UK
,
Lorenzo Natale
Italian Institute of Technology, Italy

Copyright © 2017 Owner/Author.

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike International 4.0 License.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 October 2017

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HAI '17

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SIGCHI

HAI '17: The Fifth International Conference on Human-Agent Interaction

October 17 - 20, 2017

Bielefeld, Germany

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Overall Acceptance Rate 121 of 404 submissions, 30%

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Cited By

Kum JJung SLee M(2024)The Effect of Eye Contact in Multi-Party Conversations with Virtual Humans and Mitigating the Mona Lisa EffectElectronics10.3390/electronics1302043013:2(430)Online publication date: 19-Jan-2024
https://doi.org/10.3390/electronics13020430
Ventura KKarabaşak T(2024)Çevrimiçi perakendecilikte sohbet robotu kullanımında etkileşim, güven antropomorfizm ve kullanım seviyesinin müşteri memnuniyetine etkisiİktisadi ve İdari Bilimler Fakültesi Dergisi10.33707/akuiibfd.1459114Online publication date: 25-Jul-2024
https://doi.org/10.33707/akuiibfd.1459114
Turnadžić TPeštek AČinjarević M(2024)The Role of Social Factors in the Acceptance of Artificial Intelligence-Based Services: the Example of the Banking Sector of Bosnia and HerzegovinaSouth East European Journal of Economics and Business10.2478/jeb-2024-001019:1(145-158)Online publication date: 29-Jun-2024
https://doi.org/10.2478/jeb-2024-0010
SARIOĞLU EGÜREGEN E(2024)Duygusal Yalnızlığa Bir Çözüm Olarak Chatgpt: Kişilerarası İletişimin Yeni AracıChatGPT as a Solution to Emotional Loneliness: A New Tool for Interpersonal CommunicationTürkiye İletişim Araştırmaları Dergisi10.17829/turcom.1360418Online publication date: 5-Jan-2024
https://doi.org/10.17829/turcom.1360418
Harmat V(2024)Chatbots from the users’ perspective – A systematic literature reviewVezetéstudomány / Budapest Management Review10.14267/VEZTUD.2024.07-08.0755:7-8(74-85)Online publication date: 10-Jul-2024
https://doi.org/10.14267/VEZTUD.2024.07-08.07
Do HBrachman MDugan CJohnson JLauer JRai PPan Q(2024)Grounding with Structure: Exploring Design Variations of Grounded Human-AI Collaboration in a Natural Language InterfaceProceedings of the ACM on Human-Computer Interaction10.1145/36869028:CSCW2(1-27)Online publication date: 8-Nov-2024
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Wilhelm MSchwaetzer EOtten TZobel TSchumacher K(2024)Troubleshooting Conversations: Exploring Chatbot Repair StrategiesProceedings of Mensch und Computer 202410.1145/3670653.3677496(386-391)Online publication date: 1-Sep-2024
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Zhang ZTsiakas KSchneegass C(2024)Explaining the Wait: How Justifying Chatbot Response Delays Impact User TrustProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665550(1-16)Online publication date: 8-Jul-2024
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Liu ZLi HChen AZhang RLee Y(2024)Understanding Public Perceptions of AI Conversational Agents: A Cross-Cultural AnalysisProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642840(1-17)Online publication date: 11-May-2024
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Verma SSingh V(2024)The Employees Intention to Work in Artificial Intelligence-Based Hybrid EnvironmentsIEEE Transactions on Engineering Management10.1109/TEM.2022.319366471(3266-3277)Online publication date: 2024
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