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Social Support in eSports: Building Emotional and Esteem Support from Instrumental Support Interactions in a Highly Competitive Environment

Authors:

Donghee Yvette WohnAuthors Info & Claims

CHI PLAY '17: Proceedings of the Annual Symposium on Computer-Human Interaction in Play

Pages 435 - 447

https://doi.org/10.1145/3116595.3116635

Published: 15 October 2017 Publication History

Abstract

In this paper we report an empirical study of how and what types of social support eSports players can experience from their gameplay. Specifically, we interviewed 26 eSports players and sought out their first-person descriptions of experiences of social support. We found that even though most players started out as strangers, the context of eSports facilitated frequent acts of helping through both tangible and intangible means within the game. Such in-game informational and instrumental support often led to emotional and esteem support, and these different types of support functions not only remained within the context of the game but also "bled" out into in-person interactions and relationships. We contribute to CSCW and HCI by both confirming and augmenting existing theories of mediated social support in this underexplored context. Our findings regarding how emotional and esteem support are built from instrumental support interactions in eSports not only provide a rich description of players' experiences in highly competitive digital environments and the consequences of their social interactions but also suggest a number of future research opportunities.

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Index Terms

Social Support in eSports: Building Emotional and Esteem Support from Instrumental Support Interactions in a Highly Competitive Environment
1. Human-centered computing

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cover image ACM Conferences

CHI PLAY '17: Proceedings of the Annual Symposium on Computer-Human Interaction in Play

October 2017

590 pages

ISBN:9781450348980

DOI:10.1145/3116595

General Chairs:
Ben Schouten
Eindhoven University of Technology and Amsterdam University of Applied Sciences, the Netherlands
,
Panos Markopoulos
Eindhoven University of Technology, the Netherlands
,
Phoebe O. Toups Dugas
New Mexico State University, USA
,
Program Chairs:
Paul Cairns
University of York, UK
,
Tilde Bekker
Eindhoven University of Technology, the Netherlands

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Published: 15 October 2017

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CHI PLAY '17: The annual symposium on Computer-Human Interaction in Play

October 15 - 18, 2017

Amsterdam, The Netherlands

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CHI PLAY '17 Paper Acceptance Rate 46 of 178 submissions, 26%;

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https://doi.org/10.4018/979-8-3693-4195-7.ch015
Sanz-Matesanz MMartínez-Aranda LGea-García G(2024)Effects of a Physical Training Program on Cognitive and Physical Performance and Health-Related Variables in Professional esports Players: A Pilot StudyApplied Sciences10.3390/app1407284514:7(2845)Online publication date: 28-Mar-2024
https://doi.org/10.3390/app14072845
Østergaard LStraszek CFrandsen L(2024)Performance and physical activity. How playful activities implemented into training in Danish esports clubs influence players' performance experienceFrontiers in Sports and Active Living10.3389/fspor.2024.14416076Online publication date: 3-Dec-2024
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