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Troubling Vulnerability: Designing with LGBT Young People's Ambivalence Towards Hate Crime Reporting

Authors:

Cally Gatehouse,

Shaun LawsonAuthors Info & Claims

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: 109, Pages 1 - 13

https://doi.org/10.1145/3173574.3173683

Published: 19 April 2018 Publication History

Abstract

HCI is increasingly working with 'vulnerable' people, yet there is a danger that the label of vulnerability can alienate and stigmatize the people such work aims to support. We report our study investigating the application of interaction design to increase rates of hate crime reporting amongst Lesbian, Gay, Bisexual and Transgender young people. During design-led workshops, participants expressed ambivalence towards reporting. While recognizing their exposure to hate crime, they simultaneously rejected being identified as victim as implied in the act of reporting. We used visual communication design to depict the young people's ambivalent identities and contribute insights into how these fail and succeed to account for the intersectional, fluid and emergent nature of LGBT identities through the design research process. We argue that by producing ambiguously designed texts alongside conventional outcomes, we 'trouble' our design research narratives as a tactic to disrupt static and reductive understandings of vulnerability within HCI.

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Cited By

Rifat MDas DPoddar AJannat MSoden RSemaan BAhmed S(2024)The Politics of Fear and the Experience of Bangladeshi Religious Minority Communities Using Social Media PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/36869268:CSCW2(1-32)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686926
Sánchez Chamorro LToebosch RLallemand C(2024)Manipulative Design and Older Adults: Co-Creating Magic Machines to Understand Experiences of Online ManipulationProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661513(668-684)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661513
Chordia IBaltaxe-Admony LBoone ASheehan ADombrowski LLe Dantec CRingland KSmith A(2024)Social Justice in HCI: A Systematic Literature ReviewProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642704(1-33)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642704
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Index Terms

Troubling Vulnerability: Designing with LGBT Young People's Ambivalence Towards Hate Crime Reporting
1. Human-centered computing

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Information & Contributors

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cover image ACM Conferences

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

8489 pages

ISBN:9781450356206

DOI:10.1145/3173574

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Copyright © 2018 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

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Published: 19 April 2018

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EPSRC Centre for Doctoral Training in Digital Civics

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April 21 - 26, 2018

Montreal QC, Canada

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CHI '18 Paper Acceptance Rate 666 of 2,590 submissions, 26%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Rifat MDas DPoddar AJannat MSoden RSemaan BAhmed S(2024)The Politics of Fear and the Experience of Bangladeshi Religious Minority Communities Using Social Media PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/36869268:CSCW2(1-32)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686926
Sánchez Chamorro LToebosch RLallemand C(2024)Manipulative Design and Older Adults: Co-Creating Magic Machines to Understand Experiences of Online ManipulationProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661513(668-684)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661513
Chordia IBaltaxe-Admony LBoone ASheehan ADombrowski LLe Dantec CRingland KSmith A(2024)Social Justice in HCI: A Systematic Literature ReviewProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642704(1-33)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642704
Jonas RDe ACotter K(2024)"We happen to be different and different is not bad": Designing for Intersectional Fat-Positive Information-SeekingProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642599(1-17)Online publication date: 11-May-2024
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Tanni TAkter MAnderson JAmon MWisniewski P(2024)Examining the Unique Online Risk Experiences and Mental Health Outcomes of LGBTQ+ versus Heterosexual YouthProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642509(1-21)Online publication date: 11-May-2024
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Taylor JSimpson ETran ABrubaker JFox SZhu H(2024)Cruising Queer HCI on the DL: A Literature Review of LGBTQ+ People in HCIProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642494(1-21)Online publication date: 11-May-2024
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Bellini RTseng EWarford NDaffalla AMatthews TConsolvo SWoelfer JGage Kelley PMazurek MCuomo DDell NRistenpart T(2024)SoK: Safer Digital-Safety Research Involving At-Risk Users2024 IEEE Symposium on Security and Privacy (SP)10.1109/SP54263.2024.00071(635-654)Online publication date: 19-May-2024
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Avalos SCarrillo A(2024)‘Took my money, called me a guy, and made me sleep in jail overnight’: police procedural failings when interacting with trans folxPolicing and Society10.1080/10439463.2024.230455034:6(489-504)Online publication date: 24-Jan-2024
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Keighley RKeighley R(2024)Responding to Online Hate—Activism Through PolicyResearching Hate as an Activist10.1007/978-3-031-57089-6_6(103-127)Online publication date: 1-Jun-2024
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Delmonaco DLi SPaneda CPopoff EHughson LJadwin-Cakmak LAlferio JStephenson CHenry APowdhar KGierlinger IHarper GHaimson O(2023)Community-Engaged Participatory Methods to Address Lesbian, Gay, Bisexual, Transgender, Queer, and Questioning Young People’s Health Information Needs With a Resource Website: Participatory Design and Development StudyJMIR Formative Research10.2196/416827(e41682)Online publication date: 7-Sep-2023
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