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Differences that matter: in-clinic communication challenges

Authors:

Fateme Rajabiyazdi,

Sheelagh CarpendaleAuthors Info & Claims

PervasiveHealth '17: Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare

Pages 251 - 260

https://doi.org/10.1145/3154862.3154885

Published: 23 May 2017 Publication History

Abstract

We provide an integrated view of patients' and clinicians' perspectives on the communication challenges faced when patients present their medical issues to the clinicians. By combining the results of a literature review from both the HCI and medical literature with the results of clinician interviews explicitly about in-clinic communication issues, we are able to offer a more complete picture of these crucial in-clinic communication challenges. We discuss similarities and subtle but important differences between patients' and clinicians' perspectives. While patients and clinicians are often talking about the same issue, we found that they differ considerably in opinion and attitude. Drawing upon these subtle yet significant differences and ideas raised by the interviewed clinicians, we offer research suggestions for the design of future in-clinic communication tools.

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cover image ACM Other conferences

PervasiveHealth '17: Proceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare

May 2017

503 pages

ISBN:9781450363631

DOI:10.1145/3154862

General Chairs:
Nuria Oliver
Vodafone, Data-Pop Alliance
,
Mary Czerwinski
Visualization and Interaction (VIBE) Research Group

Copyright © 2017 ACM.

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Published: 23 May 2017

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PervasiveHealth '17

PervasiveHealth '17: 11th EAI International Conference on Pervasive Computing Technologies for Healthcare

May 23 - 26, 2017

Barcelona, Spain

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Orii LFeldacker CHuwa JThawani AViola EKiruthu-Kamamia CSande OTweya HAnderson R(2024)HIV Client Perspectives on Digital Health in MalawiProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642245(1-13)Online publication date: 11-May-2024
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https://doi.org/10.3390/ijerph20031915
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Kong HKarahalios KBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Addressing Cognitive and Emotional Barriers in Parent-Clinician Communication through Behavioral Visualization WebtoolsProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376181(1-12)Online publication date: 21-Apr-2020
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